Parts Apprentice (Admin Apprentice)

Veolia UK

Wembley, HA9 0WS

Closes in 8 days (Friday 27 September)

Posted on 12 September 2024

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Contents

Summary

The successful apprentice will gain experience across the Veolia industry. The successful apprentice will have a major part in Veolia to ensure all operations are carried out smoothly. The successful apprentice will have a full time position once completion of the apprenticeship.

Annual wage
£21,424 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.30 am to 5:00 pm.

40 hours a week

Possible start date

Monday 21 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • The Parts  Administration will be dealing with our staff at the parts counter and over the telephone, face-to-face and via emails. They will understand incoming deliveries, stock control and dispatch
  • The successful apprentice will become familiar with processing the delivery of orders and take delivery of goods and the basic administration related to these functions
  • A key element of the role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used. Training will be given to the successful candidate

Where you’ll work

Wembley Stadium

Wembley

HA9 0WS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

S & B AUTOMOTIVE ACADEMY LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    The training will take place at S&B Automotive Academy and the successful candidate will be released on a block basis. 

    Requirements

    Essential qualifications

    GCSE in:

    • English and Math's (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Team working

    About this company

    Veolia is tackling the climate crisis through a comprehensive range of waste, water and energy management services that help build a circular economy and protect the environment for generations to come. We're innovators committed to carbon reduction through energy-efficient solutions, preserving natural resources, protecting biodiversity, combating climate change and raising environmental awareness.

    https://veoliauki.wd3.myworkdayjobs.com/en-US/VESCareers (opens in new tab)

    After this apprenticeship

    Once the apprenticeship is completed the successful candidate will have a full time position. 

    Ask a question

    The contact for this apprenticeship is:

    Veolia UK

    Samad Masood

    uki.veolia.emergingtalent.mailbox@veolia.com

    The reference code for this apprenticeship is VAC1000276575.

    Apply now

    Closes in 8 days (Friday 27 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.