Customer Service Apprentice

Summary

This is a great opportunity for somebody to work and learn as a Customer Service Apprentice. You will play a vital role in providing exceptional customer service, whilst learning and developing essential skills in customer interaction, problem-solving, and the use of our CRM system.

Annual wage

£13,000 a year

Minimum wage rates (opens in new tab)

This salary includes 20 days annual leave plus Bank Holidays.

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9am to 5pm

35 hours a week

Possible start date

Friday 1 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities:

CRM System Management:
Learn and become proficient in using our company's CRM system.
Accurately input and maintain customer information, call notes, requests, and appointment changes (e.g., rescheduling, cancellations).
Ensure the CRM system is up-to-date and reflects the most recent customer interactions.
Proactive Customer Engagement:
Reach out to customers with canceled appointments to understand the reasons behind their cancellations.
Actively listen to customer feedback and identify areas for improvement in our services.
Propose solutions and suggestions to enhance customer satisfaction and prevent future cancellations.
Customer Service:
Provide excellent customer service through phone calls, emails, and other channels.
Resolve customer inquiries and complaints in a timely and professional manner.
Build strong relationships with customers and foster customer loyalty.
Continuous Learning:
Participate in training programs and workshops to develop your customer service skills.
Stay updated on industry trends and best practices.
Chatbot Development (Optional):
If interested in AI and technology, you will have the opportunity to learn, create, and implement a chatbot to automate repetitive customer queries.
This will allow you to focus on more complex interactions that require your personal attention.

Where you’ll work

47 Halton View Road

Widnes

WA8 0TT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RIVERSIDE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Level 2

Fortnightly attendance at Riverside College, Widnes.

Requirements

Essential qualifications

GCSE in:

4 GCSE’s including Maths and English (grade 9-3 (A*-D))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Problem solving skills
Analytical skills
Team working
Strong interpersonal skills
Able to work independently
Positive attitide
Customer orientated attitude
Interest in learning

Other requirements

Please note the current location of this role is temporary, as this company is looking to move premises early in 2025 within Widnes.

About this company

This company was founded in 2019 with a vision to provide high quality, affordable wardrobes. Pax Bespoke began as a bespoke furniture company and over time we realised the potential of combining our craftmanship with the IKEA Pax System, leading us to where we are today - a leading provider if tailored, practical wardrobe solutions at an affordable price.

After this apprenticeship

This role will include opportunties for career advancement, plus on the job training and development.

Ask a question

The contact for this apprenticeship is:

RIVERSIDE COLLEGE

Joanna Smith

joanna.smith@riversidecollege.ac.uk

0151 257 2800

The reference code for this apprenticeship is VAC1000276375.

Apply now

Closes in 3 days (Thursday 26 September at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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