Business Administrator Apprentice

SMH BCL ACCOUNTANTS LTD

LEEDS, LS12 6AJ

Closes in 10 days (Monday 30 September at 11:59pm)

Posted on 12 September 2024

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Contents

Summary

SMH BCL Accountants are looking for a Business Administrator Apprentice to join our successful team in Leeds. You will be dealing with all aspects of administration whilst working towards a Customer Service Level 2 Apprenticeship.

Annual wage
£12,500 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 08:15 - 16:30. Friday, 08:15 - 16:00.

37 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General administration duties including:

  • Dealing with clients on the phone/in person and by email
  • Preparing letters and invoices
  • Dealing with client enquires and queries
  • Managing the general mailbox email account
  • Dealing with incoming and outgoing post
  • Scanning and forwarding incoming post to the relevant team for action
  • Franking the outgoing post and taking to the post box
  • Assisting with the onboarding new clients including Anti Money
  • Laundering checks
  • Liaising with HMRC (both client and general queries)
  • Preparing the meeting room for client meetings including providing client refreshments
  • Managing office supplies and stationery and ordering where necessary

Introduction to Company Secretarial including: 

  • Confirmation Statements 
  • Company Formations (Full training provided) 
  • Assisting the wider team and providing administrative support where required

Where you’ll work

BCL HOUSE

2 PAVILION BUSINESS PARK

ROYDS HALL ROAD

LEEDS

LS12 6AJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Apprenticeship Standard

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4 / C and above)
    • Maths (grade 4 / C and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Initiative
    • Enthusiasm and motivation
    • Punctual, reliable, and trustw
    • Good work ethic and willingnes
    • Ability to work as part of a t

    Other requirements

    You can review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

    About this company

    The SMH Group is a multi-disciplined professional services company which includes Chartered Accountants, Tax Advisers, Financial Planners and Legal professionals working across ten offices in the Yorkshire area. This is an opportunity to join an expanding Leeds Accountancy Practice who are looking to recruit an office administrator who can provide seamless, effective and proactive administrative support.

    https://smh.group/bcl-accountants/ (opens in new tab)

    Company benefits

    Flexible working hours available on completion of probationary period (6 months). Annual leave purchase scheme (available on completion of probationary period). Birthday voucher. Free fruit weekly Social events.

    After this apprenticeship

    • A full-time role at the company will be offered on successful completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    LUMINATE EDUCATION GROUP

    Leeds City College Apprenticeship Team

    apprenticeships@leedscitycollege.ac.uk

    0113 284 6464

    The reference code for this apprenticeship is VAC1000276335.

    Apply now

    Closes in 10 days (Monday 30 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.