DAF Vehicle Parts Advisor Apprentice - Ipswich
CHASSIS-CAB LIMITED
Suffolk, IP6 0RL
Closes in 8 days (Saturday 30 November at 11:59pm)
Posted on 11 September 2024
Contents
Summary
Chassis-Cab have an exciting opportunity for an DAF Vehicle Parts Advisor Apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. You will be handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts.
- Annual wage
- £13,312 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays to be confirmed.
40 hours a week
- Possible start date
-
Sunday 1 December
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Safe storage of parts
- Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
- Monitoring and solving customer problems/enquiries and processing customer’s orders
- The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme - ECAT
- A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service
Where you’ll work
Daf House Addison Way
Great Blakenham
Ipswich
Suffolk
IP6 0RL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
Customer Service Specialist Level 3 Apprenticeship standard:
- Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
An apprentice’s training includes:
- Visiting a bespoke college academy
- VRQ in the parts industry
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths & English (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- No skills required
About this company
The Chassis Cab Group is a family run and owned business operating in the East Anglia region. Chassis Cab was formed in 1982 by Mr David Ruffles. Started as body repairer in Bury St Edmunds. Appointed as Parts and Service Dealership in late 1980’s by Leyland-DAF. Appointed Leyland-DAF main dealer in Ipswich in 1993. Moved to new purpose built premises in Great Blakenham in October 1998. Massive improvements to Bury St Edmunds facility between 2003 and 2005. Tachograph testing bay installed at Ipswich Site in 2006. Acquired Universal Garage, a DAF Service Dealer since 1975, in Cambridgeshire in 2006. Acquired DAF Trucks franchise for Cambridge from Marshall Motor Group in 2014. The Group currently employs over 174 members of staff between its four locations.
After this apprenticeship
A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Jamie Rogan
jamie.rogan@skillnet.org.uk
01923216165
The reference code for this apprenticeship is VAC1000276206.
Apply now
Closes in 8 days (Saturday 30 November at 11:59pm)
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