Apprentice Optical Customer Service Assistant

PTS OPTICAL LTD

PERSHORE, WR10 1BG

Closes on Saturday 30 November

Posted on 11 September 2024

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Contents

Summary

The apprenticeship is a customer-focused role. - To meet/greet and help customers - To represent the business in a positive and helpful manner. - To be an integral part of a team. - To learn new skills and potentially build a career.

Annual wage
£14,000 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Between opening times of: Monday to Friday 9am-5.30pm and Saturday (on rota) 9am-1pm.

30 hours a week

Possible start date

Monday 9 December

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Greeting patients in a friendly manner
  • Checking in appointments
  • Ensuring forms are ready for the day
  • Contacting patients that specs/contact lenses are ready for collection (ensuring contact lens pricing is correct)
  • Sorting post (incoming and outgoing)
  • Ability to promote and sell glasses or contact lenses
  • Inputting data on to in-house system
  • Taking payments including card payments
  • Cashing up the till and more

Where you’ll work

14 HIGH STREET

PERSHORE

WR10 1BG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Training will be done in work place.

    Requirements

    Essential qualifications

    GCSE in:

    • Math and English (grade 2)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    The candidate will be expected to work Saturdays from 9-1pm on a rota system and to help cover for holidays). We need a hardworking, inquisitive, friendly candidate who can work independently but knows when to ask for help.

    About this company

    Peter Smith Opticians A leading independent opticians practice located in the heart of Pershore, Worcestershire, close to shops, bus routes and car parking. Peter Smith Opticians is well placed to provide a complete eye care service for you and your family: Comprehensive eye examinations, contact lens services, children's eye examinations, OCT scans, Optos ultra-wide field scan, dry eye clinic, Ear wax microsuction, hearing tests, BlephEx treatment, Intense Pulsed Light therapy for dry eye and Low level light therapy for dry eye and skin treatments (IPL & LLLT).

    After this apprenticeship

    The right candidate has the opportunity to gain a full time permanent position with excellent career prospects.

    With commitment, the right candidate can be put forward for further studying opportunities.

    Ask a question

    The contact for this apprenticeship is:

    HEART OF WORCESTERSHIRE COLLEGE

    Erica Swingell

    eswingell@howcollege.ac.uk

    01527405997

    The reference code for this apprenticeship is VAC1000276194.

    Apply now

    Closes on Saturday 30 November

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.