Customer Service/Admin Apprentice

Summary

Healing Health Centre has an excellent opportunity for a Customer Service/Administration Apprentice to work within their busy office department. Role will include communicating with patients in person and via the telephone, and assisting with day-to-day tasks and enquiries.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday-Friday, shifts to be confirmed.
30 hours a week
Possible start date: Tuesday 28 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering calls; communicating with patients/other visitors in person
Assisting with appointments
Assisting with day-to-day enquires
Liaising with staff members

Where you’ll work

WISTERIA DRIVE

HEALING

GRIMSBY

DN41 7JB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard:

Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One to one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

Requirements

Desirable qualifications

GCSE or equivalent in:

GCSE English and Maths (grade C / 4 +)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills

About this company

The practice aims to provide and maintain comprehensive and personalised patient care and service that is evidenced based, taking into consideration the available NHS resources. We aim to continue to improve the personal development of all staff to achieve our mission.

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

The reference code for this apprenticeship is VAC1000275886.

Apply now

Closes in 23 days (Tuesday 14 January at 11:59pm)

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