Business Growth Apprentice

Summary

Logico NE Limited has a new and exciting opportunity for an apprentice to join one of the finest transport consultancy and training companies in the UK. The role is based at our head office in Newton Aycliffe, county Durham and you will be a part of the Tele Sales Representative team.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

£15,000 - £18,000

Training course

Sales executive (level 4)

Hours

Monday to Thursday 8.30am - 5.30pm Friday 8.30am - 2.30pm

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Promoting, selling and obtaining orders from prospective customers over the phone
Making outbound calls to generate sales
First point of customer contact for sales.
Provide customer support and telesales.
Building and maintaining B2B relationships with customers.
Discussing products and services assisting customers in selecting those that are best suited for them
Documenting customer information and utilising information already collated.
To ensure all administration compliance is met
Be trained in all aspects of the business products and services and how to successfully sell them.
Developing sales techniques and implementing them within the role
Successfully closing sales
Target driven and able to meet set KPI’s and Targets
Work with other departments to build a social media presence
To undertake any such other reasonable duties within your skillset as may from time to time be required by your manager

Where you’ll work

18 Parsons Court

Welbury Way

Aycliffe Business Park

DL5 6ZE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

A fully work-based programme undertaking Level 4 Sales Executive Apprenticeship Standard qualification over 18-months You will receive support from your employer mentor throughout as well as your training provider who will come out on site to deliver your apprenticeship qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Analytical skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Organisation skills
Problem solving skills

Other requirements

- commission scheme - career progression - team events

About this company

Established in 2019 by our managing director, Lisa Fleming, we have grown rapidly to a successful, award-winning team of seven employees, providing the highest quality transport compliance and training services to businesses across the UK. We're the only DVSA Earned Recognition Scheme approved auditors in the north east and with an award-winning track record!

After this apprenticeship

Career progression, training and development opportunities within the business. This successful candidate for this role could see progression within the commercial team and potential future managerial/team leader opportunities. Logico NE Limited are looking for ambitious individuals who show the motivation and hunger to be part of their future talent.

Ask a question

The contact for this apprenticeship is: