Customer Service Apprentice

WATLINGTON MEDICAL CENTRE

KINGS LYNN, PE33 0TU

Closes in 24 days (Monday 14 October at 11:59pm)

Posted on 10 September 2024

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Summary

Watlington Medical Centre are currently searching for a receptionist to meet and greet patients either in person or via telephone. You will be providing reception and administrative support to the practice, and you will project a positive and friendly image to other patients and visitors.

Annual wage
£11,980.80 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday- working hours to be confirmed.

36 hours a week

Possible start date

Monday 21 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Make appointments for patients via telephone requests or in person at the desk
  • Meet and greet patients upon arrival at the surgery, and check in if appropriate
  • Deal with patients’ requests for information relating to the Practice and dealing with payments etc. for medical examinations
  • Maintain Patient Demographic information as and when needed, including registering new patients
  • Process GP referral letters, including the Choose and Book system

Where you’ll work

WATLINGTON MEDICAL CENTRE

ROWAN CLOSE

WATLINGTON

KINGS LYNN

PE33 0TU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STEADFAST TRAINING LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Alongside this role you will be responsible for completing the Level 2 Customer Service qualification
    • The training will be completed at your workplace
    • Our Trainers will see you face-to-face and deliver some learning every calendar month

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills

    About this company

    Watlington Medical Centre is a Pharmacy located at Rowan Cl, Watlington, King's Lynn, PE33 0TU. They are a small pharmacy with a close knit team, and lots of opportunity for career progression

    After this apprenticeship

    • There is an opportunity for personal and professional growth throughout the company after this apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    STEADFAST TRAINING LTD

    Jamie Balding

    jamie.balding@steadfasttraining.co.uk

    01775513050

    The reference code for this apprenticeship is VAC1000275798.

    Apply now

    Closes in 24 days (Monday 14 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.