Global Customer Support Engineer Apprentice
APPLIED SATELLITE TECHNOLOGY LIMITED
Great Yarmouth, NR31 0LX
Closes in 4 days (Monday 23 September at 11:59pm)
Posted on 10 September 2024
Contents
Summary
Launch Your Career in Satellite Communications with AST NETWORKS Apply now for a unique opportunity to join us as a Global Customer Support Engineer in cutting-edge satellite technology. Are you eager to learn, passionate about tech and want to make a real impact? Start your journey with us. Your future in satellite communications starts here!
- Annual wage
- £12,480 to £22,308 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday-Friday 08:30 - 17:00
Actual start/finish times will be variable and in accordance with the needs of the Business. You will receive a minimum of a 60 minute unpaid break each day.
37 hours a week
- Possible start date
-
Saturday 12 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide a professional and knowledgeable support service for satellite communications products, delivering excellent customer service
- Resolve external and internal customer enquiries, delivering a say day solution to the customer
- Maintain electronic records via our CRM system
- Work closely with OEMs (Original Equipment Manufacturers) for enquiries that require specialist knowledge
- Deliver service support to both internal and external customers
- Complete stock upgrades and testing/repair of equipment with onsite installation and repair
Where you’ll work
Satellite House
Bessemer Way
Harfrey's Industrial Estate
Great Yarmouth
NR31 0LX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CITY COLLEGE NORWICH
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- Information Communications Technician Level 3 Apprenticeship Standard
- Training will take place at work in Great Yarmouth, in conjunction with the training course provided by City College Norwich
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Self-motivation
- Multi-tasking and prioritising
- Problem-solving mindset
About this company
The AST Networks Story We have a talented team of over 180 people in global offices providing connectivity solutions to a wide range of maritime and land customers around the World in a multitude of industries. From mining, oil and gas to emergency services and shipping. We pride ourselves on our values and our success is driven by a talented and dedicated team of professionals who work together to achieve our goals. AST Networks is a trusted global satellite communication solutions provider. Providing a comprehensive range of bespoke solutions over Satellite, whilst ensuring all infrastructure, high quality voice and data connectivity is reliable and available 24/7 to the most remote and inhospitable areas. We understand the critical importance of staying connected in today’s World and we leverage our expertise and cutting-edge technology to provide a range of reliable connectivity solutions to meet the unique needs of our clients - helping the most innovative companies and vulnerable people deliver data, including voice over, to any device, anywhere in the moment. Our vision is to empower our customers with pioneering, dependable remote communication solutions that deliver operational excellence in situations that demand faultless performance.
https://www.ast-networks.com (opens in new tab)
Company benefits
*Career Development *Co Pension Scheme *23-27 days holiday *Private Healthcare *Life Assurance 4xSalary *Employee Assistance Program *Enhanced Maternity/Paternity benefits *Free Parking and electrical car charging *Free tea, coffee and fruit
After this apprenticeship
- Progress to a Global Customer Support Engineer role
Ask a question
The contact for this apprenticeship is:
APPLIED SATELLITE TECHNOLOGY LIMITED
LISA LARNER
AST.HR@TheASTGroup.com
The reference code for this apprenticeship is VAC1000275769.
Apply now
Closes in 4 days (Monday 23 September at 11:59pm)
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