Business Administration Apprentice

Summary

Under the direction of the Office Manager/HR Manager the post holder will provide business administrative support to different areas of the organisation-including Human Resources, Learning and Development and Administration. The role will primarily be Administration, however will have the opportunity to work within more specialised areas such as HR.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am to 5.00pm.
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Areas

To promote, at all times, the values of the organisation, To Put People First, Be transparent, Go the extra mile, Be creative, Be adaptable.
Undertaking word processing and other ICT related tasks including letters, reports and schedules, and work which utilises other ICT packages, such as databases, spreadsheets, formatting presentations or research on the internet
To take a proactive role in meetings- taking notes/minutes of meetings as required, organising of meetings, typing agendas, collating papers and booking rooms.
To order equipment as requested, process invoices and reconcile statements from electronic financial management information systems in line with financial procedures.
To maintain stationery and consumables stock and supplies for the whole organization, distributing as required.
To undertake reception duties, answering routine telephone and face-to-face enquiries, taking messages and forwarding them onto the relevant person as required.
To support senior management team to deliver the Future Directions ‘Our Plan’.
Ensuring that clerical aspects are carried out e.g. photocopying, filing of financial records
Emailing, completing routine forms and responding to routine enquires where required
Implementing and upholding the policies, procedures and codes of practice of the organisation, including relating to customer care, finance, data protection, ICT, health & safety.
Assisting to roll out successful Monthly Induction’, by ensuring induction packs are complete and accurate.
Managing the Learning Management System, by approving bookings onto training courses, updating registers, and adding new training sessions.
Attending and participating in relevant meetings as appropriate
Undertaking any other additional duties

Where you’ll work

Marle House Broadway Business Park

Chadderton

Oldham

Lancashire

OL9 9XA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE OLDHAM COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place one day a week at Oldham College

Requirements

Essential qualifications

GCSE in:

5 subjects including English and Maths (grade Grade 4-9 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

Future Directions is a values based high quality social care provider. Our intention is to drive the personalisation agenda so that each individual who we support has their own support package to meet their individual support needs. We currently provide services across the North West and plan to expand further. We are registered with the Care Quality Commission to provide personal care, supported living, domiciliary care and care homes with nursing. Future Directions CIC has been developed to provide the innovative services which individuals want and need. We support people with complex needs who require additional support including adults and young people with: • Mental health needs • Learning disability • Autism • Forensic history • Complex health needs • Acquired brain injury • Older people • Dementia • Profound multiple disabilities • Young people in transition We work with people and provide support that enables them to live the life they want and to achieve a meaningful life. We are a ‘not for profit’ values based organisation. As a CIC we are making a real difference to peoples’ lives. Our values are our compass and they guide us in all we do. They inspire us to provide the best support we can

https://futuredirectionscic.co.uk/ (opens in new tab)

After this apprenticeship

Next level of apprenticeship or full time employment

Ask a question

The contact for this apprenticeship is:

THE OLDHAM COLLEGE

Deborah Wynn

debwynn66@gmail.com

07977436391

The reference code for this apprenticeship is VAC1000275644.

Apply now

Closes on Saturday 30 November

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