Business Administrator Apprenticeship

Summary

An amazing opportunity to become part of a team who are committed to providing high quality services to their patients. This position is primarily to deal with Administration and filing/document workflow and management, within our busy medical practice. You will be working alongside an experienced team to gain all the skills required.

Annual wage: £12,313.60 to £22,010.56 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday 9.00 am - 5.00 pm. Friday; 9.00 am - 4.30 pm.
37 hours a week
Possible start date: Friday 4 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Welcoming patients and visitors, in person in a friendly and
helpful manner
Provide administrative support to clinical team members
Deal with incoming and outgoing post
Entering information into patients' records by computer
Ensuring correspondence, reports and results are filed promptly
Undertaking a range of administrative duties including processing
mail, word processing, photocopying, scanning and uploading
documents
To maintain a thorough knowledge of all Practice procedures
Participate fully as a team member sharing knowledge and
information
Taking responsibility for maintaining own personal development
Maintaining confidentiality relating to patients, staff, visitors and
practice business
Update and review databases, record information and produce
data analysis
Confident using technology
The ability to troubleshoot problems with printers, keyboards,
phones and screens
Builds and maintains positive relationships within the team
Dealing with patients face-to-face on the front reception desk and over the telephone

Where you’ll work

The Surgery at Wheatbridge

30 Wheatbridge Road

Chesterfield

S40 2AB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off-the-job
activities and training.
On-the-job and off-the-job training will be delivered in the
workplace.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Administrative skills
Team working
Initiative
Patience

About this company

The Surgery @ Wheatbridge is situated in a purpose-built Health Care Centre just outside Chesterfield Town Centre on Wheatbridge Road. This is a as general practitioner service for the local community with Physiotherapists, Mental Health workers and Citizens’ Advice all within the centre

https://www.wheatbridge.co.uk/ (opens in new tab)

After this apprenticeship

Excellent career progression at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000275547.

Apply now

Closes in 9 days (Monday 30 September at 11:59pm)

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