Apprentice General Practice Medical Secretary

Summary

We are looking for an apprentice to work within our medical secretary team, working 32 hours per week, to provider general secretarial support to the clinical team involving word processing and general clerical duties.

Annual wage

£10,649.60 a year

Minimum wage rates (opens in new tab)

£6.90 per hour after 6 months Rising to £7.40 for the final 6 months.

Training course

Business administrator (level 3)

Hours

32 hours across 4 days, between 8.00am and 5.00pm.

32 hours a week

Possible start date

Tuesday 3 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Learn how to raise, proof read and send referrals using Gateway, a system for processing referrals.
Learn how to raise, proof read and send referrals direct to hospitals and other healthcare providers.
Manage all aspects of a medical secretary role including accurate copy typing and word processing service for the clinical team as required. This includes the typing of letters, reports, patient referrals, filling in the detail for appropriate templates etc. in an accurate and quality manner, and sometimes subject to short deadlines
To maintain and keep up to date data logs in computerised patient records.
To maintain the computer clinic system in an accurate and secure manner.
To assist with the gathering of statistics and information when required.
To be able to prioritise workload.
To initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others.

Where you’ll work

Euston House

Euston Way

Town Centre

Telford

TF3 4LY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TELFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Telford College will provide training one day per week
Mentor on site
Assessor visits

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills

About this company

Teldoc is Shropshire’s first ‘Super-Surgery’ and is a medical practice in Primary Care. Teldoc consists of 6 sites and works alongside Shifnal & Priorslee Medical Practice, who have 2 sites. Teldoc provides high quality healthcare in a responsive, supportive, and courteous manner. We provide a service which puts our patient’s welfare at the heart of what we do.

https://www.nhs.uk/services/clinic/euston-house/RXWAE (opens in new tab)

After this apprenticeship

Full time postiion may be available depending on performance.
Telford College can provide additional traiing for career development.

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Chris Field

chris.field@telfordcollege.ac.uk

01952642452

The reference code for this apprenticeship is VAC1000275386.

Apply now

Closes in 8 days (Tuesday 26 November at 11:59pm)

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