Apprentice Customer Service Sales Executive

WEST SPECIAL FASTENERS LTD

DRONFIELD, S18 2XR

Closes in 10 days (Wednesday 2 October at 11:59pm)

Posted on 18 September 2024

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Contents

Summary

Full training will be given, and this will be an excellent opportunity to be part of a growing UK manufacturing company with excellent long-term prospects for the right candidate. You will be answering the phone, greeting visitors, plus more.

Annual wage
£14,560 a year

Minimum wage rates (opens in new tab)

Wage negotiable dependent on experience.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.30am to 5pm 30-minutes lunch break

40 hours a week

Possible start date

Thursday 3 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are looking for an outgoing and enthusiastic individual who is looking for a career in customer service/sales. 

The role will involve: 

  • Answering the phone
  • Greeting visitors
  • Preparing sales quotations
  • Chasing for customer feedback
  • Liaising with our suppliers
  • Learning and supporting key marketing strategies with our marketing manager
  • Accompanying the sales and marketing team in Fastener shows and meeting with customers and learning all key aspects of our manufacturing business 

The successful candidate on completion of their apprenticeship, providing suitable will be given a full-time position in our sales department with the opportunity to study further for a Sales Executive level 4 apprenticeship. 

Minimum requirements would be a GCSE grade 4 or higher in maths and English, GCSE grade 4 of higher in Chemistry and or a language would be desirable but not essential and be fully proficient in Microsoft Word and Excel. 

The ideal candidate would have a confident, outgoing personality, ideally enjoy maths as this is a key part of the position and have an interest in engineering. 

Where you’ll work

UNIT 3B DRONFIELD IND ESTATE

CALLYWHITE LANE

DRONFIELD

S18 2XR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
    • Our training is all complete remotely via teams with a development coach who will be available for support 24/7
    • You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours

    Requirements

    Essential qualifications

    GCSE in:

    • Maths & English (grade 4)

    Desirable qualifications

    GCSE in:

    • Chemistry (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Initiative

    About this company

    West Special Fasteners Limited was incorporated in 1999 and is a manufacturer of nonstandard fasteners in stainless steel and grades for specialist industries such as oil and gas, clean energy, construction and petrochemical.

    https://www.westspecialfasteners.co.uk/ (opens in new tab)

    Company benefits

    Eligible for company bonuses up to two times per year if the company is doing well. A company pension from the age of 22.

    After this apprenticeship

    If successful and suitable, the candidate will be given a full-time position in our busy sales department.

    Ask a question

    The contact for this apprenticeship is:

    DERBY BUSINESS COLLEGE LIMITED

    Catherine

    cat@dbc-training.co.uk

    07508821784

    The reference code for this apprenticeship is VAC1000275346.

    Apply now

    Closes in 10 days (Wednesday 2 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.