Apprentice Admin Receptionist and Care Navigator

Summary

You will be part of a team based at the Call Centre but may be expected to work across other Teldoc sites. Handling calls from patients, carers, members of the public, healthcare professionals and third parties. Updating the EMIS computer system as appropriate and following protocols and procedures to respond to callers’ questions and requests.

Annual wage

£11,980.80 a year

Minimum wage rates (opens in new tab)

£6.90 per hour after 6 months Raising to £7.40 for the final 6 months

Training course

Business administrator (level 3)

Hours

36 hours Between 8.00am - 6.30pm on rota, Monday - Friday.

36 hours a week

Possible start date

Monday 14 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To be the first point of contact for all visitors and patients
To book in patients and visitors in accordance with practice appointments and visitors procedures
Booking and amending patient appointments
Answer telephone calls and whenever possible complete calls within the defined average time frame, manage these calls in a controlled and professional manner
Ensure accurate collection of demographic details of patient/ caller. Record information in the supplied EMIS software in an accurate and timely fashion

Where you’ll work

Euston House

Euston Way

Town Centre

Telford

TF3 4LY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TELFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Day release at Telford College
Assessor support in the work place
Mentor training

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience

About this company

Teldoc is Shropshire’s first ‘Super-Surgery’ and is a medical practice in Primary Care. Teldoc consists of 6 sites and works alongside Shifnal & Priorslee Medical Practice, who have 2 sites. Teldoc provides high quality healthcare in a responsive, supportive, and courteous manner. We provide a service which puts our patient’s welfare at the heart of what we do.

https://www.nhs.uk/services/clinic/euston-house/RXWAE (opens in new tab)

After this apprenticeship

A full time positon may be available depending on performance.
Telford College can also provide additional training to enhance career development.

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Chris Field

chris.field@telfordcollege.ac.uk

01952642452

The reference code for this apprenticeship is VAC1000275342.

Apply now

Closes today at 11:59pm

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