L3 IT Support Technician Apprenticeship

Summary

Are you looking to kick start your career in IT with a supportive employer? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you. PETA are proud to be working with NetServe to support them with the recruitment and training in Southampton.

Annual wage

£16,000 a year

Minimum wage rates (opens in new tab)

Starting wage will be £16,000 to £20,000

Training course

Information communications technician (level 3)

Hours

Monday - Friday, 09.00 - 17.30.

37 hours a week

Possible start date

Monday 4 November

Duration

1 Year 10 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

An exciting opportunity has arisen for an aspiring IT Technician Apprentice to join Netserve! If you are looking to progress in the IT industry and hardware repair, then this is the right job for you. The successful applicant will undertake a Level 3 Information Communication Technician Technical Support apprenticeship.

This apprenticeship not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within our organisation. The starting wage will depend on your experience.

We are seeking a motivated and enthusiastic IT Apprentice to join our team. This is an excellent opportunity to gain hands-on experience and develop your skills in a dynamic and supportive environment. Joining the team as an IT Support Apprentice, your day to day duties will involve:

Solving IT problems and provide fantastic customer service
Assisting senior technicians with troubleshooting challenging issues
Working on infrastructure projects to learn aspects of networking
Collaborating with other IT technicians on a daily basis
Conducting network troubleshooting and diagnostic activities
Assisting in the implementation and maintenance of IT security measures
Performing routine network and server maintenance tasks, such as updates and patching

Where you’ll work

Unit 23 , Loveridge Trading Estate

Southbrook Road

Southampton

SO15 1GQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy