Apprentice Receptionist/Practice Administration Assistant

Summary

An opportunity to work in a small supportive team within a vibrant accountancy practice. A wide-ranging role which will provide a thorough grounding in a professional services organisation. No two days are the same. You will be preparing documentation for accountancy services, plus more.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 7.5 hours per day with a flexible working schedule hours to be worked between 8.00 a.m. and 5.30 p.m.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working with our existing and experienced team to ensure the infrastructure that supports our work runs smoothly through a wide variety of tasks which will give a comprehensive grounding in effective business administration
Reception duties, answering the phone and welcoming visitors
Preparing documentation for accountancy services
Anti-money laundering checks and client onboarding
Simple IT support such as adding people to printers
Health and safety checks and facilities management
Greeting visitors; preparing documents for our accountancy team; assisting in facilities management and health and safety; our In house IT support and providing the operational support which enables us to provide the highest quality professional services for our clients
You will enjoy the challenge of prioritising tasks, managing your own commitments and ensuring that the infrastructure that supports our work operates to the highest standard

Where you’ll work

3-5 College Street

Nottingham

NG1 5AQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Apprentices will be allocated a Trainer Assessor, and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Desirable qualifications

Other in:

Business Administration (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Non judgemental
Patience
Time management
manage competing priorities

Other requirements

Face to face interviews will be held Dress code is to be smart at all times Format Questions and an online profile test will need to be completed at the interview

About this company

Chartered accountancy practice

http://www.bothamaccounting.co.uk (opens in new tab)

After this apprenticeship

Progression into the full receptionist/practice administrator role with increased scope of responsibilities with possible subsequent progression into a managerial position for administration services within the organisation.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000275000.

Apply now

Closes in 2 days (Wednesday 18 September at 11:59pm)

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