Apprentice Admin Assistant

Summary

PA2GO, based in South Shields, are looking for an enthusiastic and confident individual to join their friendly and professional team. The company will provide the apprentice with the right skills and experiences to develop their career. The role will mainly be on the telephone and involve answering calls and taking messages from various clients.

Annual wage: £11,830 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 35 hours per week Monday - Friday, 9.00am - 5.00pm, with 30 minutes lunch.
35 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering telephone calls from clients and taking messages.
Transferring calls
Updating systems to record calls
Data entry
Diary management
Use of Microsoft Office
Other administrative duties as and when required

This above list of duties is not exhaustive and other tasks may be required from time to time. The successful candidate should have good IT skills and be confident on the telephone. Probationary period applies.

Where you’ll work

R4 Westoe Village centre

South Shields

NE33 3PE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Attend Access Training located on the Team Valley on a monthly basis

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Organisation skills
Customer care skills
Initiative
Confident Telephone Manner
Outgoing Personality

Other requirements

The company offer 25 days holiday a year plus bank holidays - 5 days need to be held back for the Christmas break. You will be spending a large proportion of time on the telephone to customers so will need to be confident on the telephone with excellent communication skills.

About this company

Higgs Investments t/a PA2Gois telephony answering services and is part of a group of companies providing services to SMEs. In 2024 the business has ambitious plans to continue to grow and expand their services provided to larger corporate entities. This will give any new recruit ample opportunity to grow with the business whilst working with different clients with different needs.

After this apprenticeship

As the company grows, there may be opportunities for salary increases, supervisory role and/or the offer of alternative roles within the organisation.

Ask a question

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