Network Support Apprentice

PERFORMANCE NETWORKS LTD

NOTTINGHAM, NG7 2TU

Closes in 20 days (Friday 11 October at 11:59pm)

Posted on 11 September 2024

Print

Contents

Summary

VQ Solutions is seeking a dedicated individual to join the team at Performance Networks as a Network Engineer. In this varied role, you will be responsible for internet connections, WiFi installations and telecom services, while also providing and assisting with the ongoing support of these services.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

Training course
Network engineer (level 4)
Hours
Monday - Friday, 09:00 - 17:30 with one hour for lunch (unpaid)

37 hours a week

Possible start date

Monday 14 October

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide techinical support to clients
  • Support and maintain Network/Wireless Infrastructure
  • Support staff on the latest software and general day-to- day technical issues
  • Liaise with IT Manager
  • To assist with other departmental duties where necessary

Where you’ll work

THE SIR COLIN CAMPBELL BUILDING

TRIUMPH ROAD

NOTTINGHAM

NG7 2TU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VQ SOLUTIONS LTD

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents
  • apply the appropriate tools and techniques when securely operating and testing networks
  • install and configure the elements required to maintain and manage a secure network
  • implement techniques to monitor and record systems performance in line with defined specifications
  • maintain security and performance of the system against known and standard threats
  • apply the appropriate tools and techniques to identify systems performance issues
  • apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
  • communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
  • upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
  • record task details whether face-to-face, remote or in writing in line with ogranisational requirements
  • interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
  • monitor, identify and implement required maintenance procedures
  • implement techniques to optimise systems performance in line with defined specifications
  • organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
  • explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
  • operate securely and apply the appropriate process, policies and legislation within their business responsibilities
  • communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
  • apply the appropriate level of responsibility when planning and prioritising work tasks
  • apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
  • ensure compliance of network engineering outputs with change management processes
  • select the appropriate tools and comply with organisation policies and processes when upgrading systems

    • Your training plan

    • Network Engineer Level 4 Apprenticeship Standard

    More training information

    • You will work towards a Level 4 Network Engineer Appretniceship delivered by VQ Solutions
    • You will have a dedicated VQ Solutions mentor and will also be supported internally by your manager
    • During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
    • All apprenticeship work will be completed during working hours

    Requirements

    Essential qualifications

    GCSE in:

    • Maths and English (grade 4)

    Desirable qualifications

    BTEC in:

    • IT related subject (grade Pass)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • IT skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Logical
    • Team working
    • Initiative
    • Good time management
    • Ability to prioritise

    About this company

    Performance Networks Ltd, is a fast growing wireless networking, internet and telecoms provider who pride themselves on providing exceptional products and the highest standards of support to their clients.

    After this apprenticeship

    • The majority of our apprentices are offered full-time roles upon the successful completion of their apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    VQ SOLUTIONS LTD

    Recruitment Team

    recruitment@vqsolutions.co.uk

    01423 740 006

    The reference code for this apprenticeship is VAC1000274716.

    Apply now

    Closes in 20 days (Friday 11 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.