Apprentice Customer Service Service Advisor

NORTHERN COMMERCIALS (MIRFIELD) LIMITED

West Yorkshire, HD6 1PG

Closes tomorrow (Sunday 22 September at 11:59pm)

Posted on 3 September 2024

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Contents

Summary

A terrific opportunity has arisen for an individual to work within a busy Commercial Vehicle Service Department. As a proactive member of the dealership's team, you will be required to contribute towards an efficient operation in the Service Department, always ensuring customer satisfaction.

Annual wage
£16,827 a year

Minimum wage rates (opens in new tab)

Paid monthly. The rate starts at £8.09, and this will increase over the apprenticeship period.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 08.30 am – 17.30 pm with ½ lunch. Alternative Saturday mornings 8.00 am – 12 Noon. If you are aged 16/17 your hours will be 40 in total, if you are aged 18 or over your hours will be 42.5

40 hours a week

Possible start date

Sunday 29 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will have the opportunity to work in different departments to gain a full understanding of the whole operational processes of the business.

The ideal candidate for this role will need to be enthusiastic and well organised.

  • Can communicate in a courteous and professional manner
  • Have good computer and communication skills 
  • Excellent timekeeping and attendance is a must 


Main duties will include:

  • Reporting to the Senior Service Advisor and Service Manager
  • Responsibilities, the day to day running of the Service Department.
  • Working on various computer systems, SAP, ASSIST, IDM, GGAPD, ANS & Time Management
  • Administrative duties 
  • Speaking and liaising with customers by phone and email


As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all inductions, lessons and work-based training/support sessions
  • Complete all required assignments
  • Build up your portfolio of evidence on-going
  • Access support from your tutor, assessor and manager, when required


The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Where you’ll work

Armytage Road

Wakefield Road Industrial Estate

Brighouse

West Yorkshire

HD6 1PG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

    Your core responsibility will be to provide a high-quality service to customers.

    The standard covers the following:

    • Knowledge
    • Skills
    • Behaviours / Attitude 

    You will complete an End Point Assessment this will involve the following:

    • Showcase/Portfolio
    • Interview
    • Practical Observation
    • Professional Discussion

    You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre each Wednesday and you will also attend other meetings via Teams to complete work for your apprenticeship. 

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade 4/C)

    Desirable qualifications

    BTEC or equivalent in:

    • ICT (grade Pass, Merit or Distinction)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Initiative
    • Excellent Timekeeping
    • Excellent Attendance record

    Other requirements

    If you would like to discuss this vacancy, please call Nichola Barnes on 07788 390025 or 01484 437 054 email apprenticeships@kirkleescollege.ac.uk This vacancy may close early if sufficient interest is received, so please apply as soon as possible so your application can be considered.

    About this company

    Northern Commercials is an established provider of IVECO vans and chassis cabs. We focus on meeting the individual needs of businesses, providing best advice and value for money at all times. Our pre-approved bodybuilders tailor the vehicle to suit your needs, helping you benefit from the latest technologies in performance, comfort and sustainability. With five dealerships and four authorised repairers, we provide award-winning IVECO commercial sales and services. With many long standing customers, we focus on meeting the specific needs of our customers. From large fleet requirements to smaller, sole trader operations, we provide support in all areas from new and used vehicles to aftercare, repairs and servicing. Our sales team have a vast amount of experience, and we understand the importance of matching the chassis to the body, the tractor to the trailer, the truck to the job. We know how important it is to deliver right first time, on time and we appreciate the need to choose the right financial package to suit your business.

    https://www.nor-com.co.uk/ (opens in new tab)

    After this apprenticeship

    Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship.

    Progression to other training following successful employment and achievement of apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    KIRKLEES COLLEGE

    Nichola Barnes

    apprenticeships@kirkleescollege.ac.uk

    01484437054

    The reference code for this apprenticeship is VAC1000274492.

    Apply now

    Closes tomorrow (Sunday 22 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.