Business Administrator Apprentice

Summary

This is a great opportunity to for anyone looking to kickstart an administrative career within the NHS at a busy medical practice. The successful applicant will benefit from working alongside an experienced team to gain all the skills required to support the efficient running of the practice.

Annual wage: £13,320 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: The apprentice will work a flexibly in line with the service requirements between the hours of 7.30am and 7.00pm, Monday - Friday.
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Corresponding with wider NHS network e.g., Hospitals
Referring patients
Welcoming patients and visitors, in person in a friendly and helpful manne
Provide administrative support to clinical team members
Entering information into patients records by computer
Ensuring correspondence, reports and results are filed promptly
Use of various clinical systems as part of role
To maintain a thorough knowledge of all Practice procedures
Participate fully as a team member sharing knowledge and information
Taking responsibility for maintaining own personal development
Maintaining confidentiality relating to patients, staff, visitors and practice business
Confident using technology
Dealing with patients face to face on the front reception desk and over the telephone

Where you’ll work

138 EDWARDS LANE

NOTTINGHAM

NG5 3HU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Tudor House Medical Practice offers the full range of usual GP services along with a number of Enhanced Services to meet the needs of the patients in the Bestwood, Sherwood and the surrounding areas alongside working closely with other practices in the area as part of the Primary Care Network.

http://www.tudorhousemedical.nhs.uk/ (opens in new tab)

After this apprenticeship

Excellent career progression at the end of the apprenticeship and a great opportunity to progress within the NHS

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000274366.

Apply now

Closes in 14 days (Monday 30 September at 11:59pm)

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