IT Support Technician Apprentice

Summary

PETA Ltd are looking to recruit an IT Support Technician to join a Software company based in Southampton. PETA are proud to be working with WeAreCORTEX to recruit an ambitious, motivated, and enthusiastic team player to join the CORTEX Support Team as an Apprentice Software & IT Support Engineer.

Annual wage

£16,000 a year

Minimum wage rates (opens in new tab)

You will be on at least minimum wage for your age in the 2nd year.

Training course

Information communications technician (level 3)

Hours

Mon - Fri 09.00 - 17.00

40 hours a week

Possible start date

Monday 7 October

Duration

1 Year 10 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties:

Application Support:

Manage Cases through an (ITIL) lifecycle via our dedicated Service Portal
Certify in CORTEX Product to work towards becoming a product expert
Learn and practice CORTEX Support processes to acknowledge, analyse, investigate and solve cases
Contribute and build our support and knowledge base
Pro-active Monitoring and maintenance activities
Manage CORTEX Licensing to ensure our clients remain properly licensed
Manage our CORTEX Online Training Centre to ensure delegates have access to the latest available training

Infrastructure Management:

Network Management managing our various networks with an estate of switches routers and firewalls
Server Management looking after our Windows Server focused hardware estate
Workstation support for a busy office and remote workforce (Windows 11)
Cloud computing including Microsoft 365, Azure and other major cloud vendors
Virtualisation Management managing Microsoft Hyper-V
Line of Business Application support including Workforce Management and Finance suites
IT System Administration and request fulfilment managing, Active Directory, backups asset inventory etc
Office and Facilities Management function to ensure the business runs smoothly

Where you’ll work

Kings Park House

Kings Park Road

Southampton

SO15 2AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy