Membership & Ticket Sales Executive Apprenticeship (Leicestershire County Cricket Club)

Summary

As Membership and Ticket Sales Executive you will be involved with the Club’s plans for growth, exploring new markets and assisting with new initiatives designed to increase ticket sales across all formats of cricket, as well as retaining and developing the engagement with our current membership.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Shifts to be confirmed. Willingness to work evenings and weekends as required by the cricket season.
35 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working with the Marketing Department on delivery of successful and engaging campaigns to support your sales plans.
Exploring opportunities with new markets as well as supporting the current supporter base.
Responsible for the upkeep and development of the Membership and Ticketing databases.
Including accurate capture and cleansing of contactable and legally collected data.
Carry out day to day administration including answering inbound calls, making outbound calls.
Managing the main club enquiries email inbox.
General member and fan enquiries.
Membership application processing (forms, online, over the phone, at match).
Managing all membership packs ensuring they are distributed on time.
Develop a key understanding of the ticketing and membership system to be able to assist with the set-up of fixtures and membership products throughout the year.
To prepare and keep accurate sales reports for all membership and ticket sales as required by the Commercial Director.
To improve the customer experience and purchase journey for all purchases, online and offline.

Where you’ll work

Uptonsteel County Ground, Grace Rd

Leicester

LE2 8EB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Ability to sell
Ability to promote
Microsoft Office skills
Word and Excel
Highly motivated
Willingness to learn
Interpersonal skills

About this company

Leicestershire County Cricket Club (LCCC) is one of eighteen first-class county clubs within the domestic cricket structure of England and Wales. It represents the historic county of Leicestershire as well as being representative of the county of Rutland. The club's limited overs team is called the Leicestershire Foxes.

Company benefits

26 days Holiday plus Bank Holiday Complimentary Staff Memberships Life Assurance and Pension Scheme Staff discounts Tickets to events Eye tests

After this apprenticeship

Potential for a full-time role in the company.

Ask a question

The contact for this apprenticeship is:

LEICESTERSHIRE COUNTY CRICKET CLUB

Sharron Hunter

sharronhunter@leicestershireccc.co.uk

07398758158

The reference code for this apprenticeship is VAC1000274132.

Apply now

Closes in 9 days (Monday 30 September at 11:59pm)

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