Apprentice Office Administrator

Summary

A Level 3 Apprentice Office Administrator is required. The job is an office based role in a small but busy family owned business which runs 24 hours per day. Our business ethics and ethos is to serve our customers well in a low pressure environment. Duties include: building and maintaining good relationships with our customer / supplier base and stock control.

Annual wage: £12,812.80 to £22,902.88 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday 8.30am – 5.00pm and Friday 8.30 – 12.00
38 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The position includes:-

Building and maintaining good relationships with our customer / supplier base
Stock Control
Timely buying of raw materials ensuring competitive prices are paid
Assessing of any potential new suppliers
Providing Customers with quotations
Maintaining Price Lists
Implementing Price Increases
Processing of orders
Raising job sheets
Liaising with production
Arranging despatch and booking appropriate transport in a timely manner
Raising of despatch notes and then pricing of notes before passing to accounts for invoicing
Ensuring that the order/sales system is kept up to date
First point of contact for new enquiries and general callers
Responding to customer queries
Any other duties that may arise

Where you’ll work

UNIT 7

MODERNA BUS PARK

MYTHOLMROYD

HEBDEN BRIDGE

HX7 5QQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALDERDALE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful applicant will work towards a Level 3 Business Administrator Qualification. Functional Skills to be studied alongside if required.

Requirements

Desirable qualifications

GCSE in:

Maths and English Language (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Confident telephone manner
Motivated

About this company

Plastic Injection Moulders making mostly DIY products.

After this apprenticeship

To possibly become a key member of the team.
Possible progression to a level 4 qualification.

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Madeline Oxby

madeline.oxby@calderdale.ac.uk

The reference code for this apprenticeship is VAC1000273348.

Apply now

Closes in 9 days (Monday 30 September)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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