Medical Receptionist Apprentice

Summary

An exciting opportunity has become available for a Medical Receptionist Apprentice to join our friendly reception team. We are looking for an enthusiastic and motivated individual that is keen to learn the role. The successful candidate will be matched with a mentor that will work with them on a 1 to 1 basis and train all reception roles.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Hours may be amended if required for suitable candidate Monday 8am – 4pm Tuesday 9am – 5pm Wednesday 8.30am – 4.30pm Thursday 10.30am – 6.30pm Friday 8am – 4pm.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and
effective way
Provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in
person or via the telephone
Book/cancel/rearrange Doctors, Nurses and Other Health Care
professionals appointments in line with the agreed practice policy.
Support the practice with the administrative duties required,
including the typing of referrals, issuing of repeat prescriptions,
management of recall for patients with long-term conditions

Where you’ll work

OAKWOOD SURGERY

CHURCH STREET

MANSFIELD WOODHOUSE

NOTTS.

NG19 8BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off-the-job
activities and training.
On-the-job and off-the-job training will be delivered in the
workplace.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Post is based across both sites and may include later or earlier shifts. Advertised shift times can be amended if required for the successful candidate.

About this company

Oakwood Surgery is a busy training practice, rated 'good' at our last CQC inspection, split over two sites. Our team is made up of: 5 GP Partners 5 Salaried GP's 8 Nurses/HCA's 1 Pharmacist Prescriber 1 Practice Manager 19 Receptionists 10 Other administrative staff We also work collaboratively with a team of pharmacists, FCP's and paramedics to provide a multi-disciplinary service to our 16,000 patients. As a training practice we are passionate about supporting our team to learn new skills and develop in their role to better meet the needs of our patients.

http://www.oakwoodsurgery.co.uk (opens in new tab)

After this apprenticeship

At the end of the apprenticeship, there may be the opportunity to
transition to a permanent member of the reception team if there is
a vacancy.
The surgery may also work with the candidate to support them in
completing Level 3 Customer service.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000273242.

Apply now

Closes in 11 days (Wednesday 2 October at 11:59pm)

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