Customer Service Advisor Apprentice

CGI HR LTD

BATLEY, WF17 5SB

Closes in 16 days (Monday 30 September at 11:59pm)

Posted on 22 August 2024

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Contents

Summary

This role is perfect for those candidates that want to learn work in an office environment in a role that involves customer service and human resources duties. A successful candidate will possess good communication skills, will to improve and an eye for details

Annual wage
£12,103 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
35 hours per week 9.30 – 5.30 Days TBC.

35 hours a week

Possible start date

Monday 7 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Preparation of payroll, weekly and monthly.
  • Dealing with clients queries 
    Administration of pension scheme.
  • Uploading reports
  • Taking phone calls and liaising with clients.
  • Possibly sitting in business meetings.
  • Sort out the administrative function of the firm with a fresh new approach
  • Must have good communication skills, confident, friendly and good at multitasking.  

Where you’ll work

BRANCH HOUSE

31 BRANCH ROAD

BATLEY

WF17 5SB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer service practitioner L2 Apprenticeship Standard

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4 / C and above)
    • Maths (grade 4 / C and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date.

    About this company

    Accountancy practice

    Company benefits

    Employer pension Annual leave 28 days per year Weekday work only

    After this apprenticeship

    Employer is supportive individual growth via the apprenticeship route. Good career and pay progression for the right candidate.

    Ask a question

    The contact for this apprenticeship is:

    LUMINATE EDUCATION GROUP

    Leeds City College Apprenticeship Team

    apprenticeships@leedscitycollege.ac.uk

    0113 284 6464

    The reference code for this apprenticeship is VAC1000272976.

    Apply now

    Closes in 16 days (Monday 30 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.