Customer Service Advisor Apprentice

Summary

This role is perfect for those candidates that want to learn work in an office environment in a role that involves customer service and human resources duties. A successful candidate will possess good communication skills, will to improve and an eye for details

Annual wage: £12,103 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 35 hours per week 9.30 – 5.30 Days TBC.
35 hours a week
Possible start date: Tuesday 10 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Preparation of payroll, weekly and monthly.
Dealing with clients queries
Administration of pension scheme.
Uploading reports
Taking phone calls and liaising with clients.
Possibly sitting in business meetings.
Sort out the administrative function of the firm with a fresh new approach
Must have good communication skills, confident, friendly and good at multitasking.

Where you’ll work

BRANCH HOUSE

31 BRANCH ROAD

BATLEY

WF17 5SB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer service practitioner L2 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4 / C and above)
Maths (grade 4 / C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date.

About this company

Accountancy practice

Company benefits

Employer pension Annual leave 28 days per year Weekday work only

After this apprenticeship

Employer is supportive individual growth via the apprenticeship route. Good career and pay progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

Leeds City College Apprenticeship Team

apprenticeships@leedscitycollege.ac.uk

0113 284 6464

The reference code for this apprenticeship is VAC1000272976.

Apply now

Closes in 14 days (Saturday 7 December at 11:59pm)

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