Business Administration Apprentice

Summary

We are currently looking for a Business Administration apprentice to support the EA team to provide an efficient, and pro-active service across the group.

Annual wage: £12,314 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, between 8.30am - 5.00pm.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main Duties and Responsibilities:

The following duties are not shown in order of priority or frequency, nor is the list comprehensive, but rather an indication of the type and level of duties expected of the post.

Provide first point of contact and excellent customer service to all staff and external visitors. Responding to queries from all staff via the intranet, email and telephone and referring to the Senior Executive Assistant where appropriate
Support with carrying out a range of administrative and organisational tasks including post handling, electronic and paper filing, scanning, photocopying, document collation, and ensuring availability of office supplies
Updating information on the College systems and maintaining accurate records using various software programmes such as Teams, Outlook, Word, Excel and in house systems to support the business
Attend and prepare for events, Inductions and information events as required
To support meetings and events as required across the college, booking rooms, hospitality, equipment, collation and printing of meeting papers and distribution of meeting / event materials, during and after the meeting / event
Support with organising travel and accommodation bookings
Administration support for processing orders, invoices, and purchase order requests to maintain stock of consumables
Be responsible for own health and safety at work and always comply with the College’s health and safety policy
Be compliant with the Risk Management Policy, raise awareness of risk with staff, implement strategies to minimise risk and report any new or emerging risks
To assist with Student Voice, which includes coordinating Students Rep and Student Council meetings, taking the minutes, uploading to college site, and making sure the student hub is maintained
Producing a variety of letters / communications as needed
Undertake any other duties commensurate with the grade of the post as required by the line manager

Where you’ll work

West Suffolk College, Out Risbygate

Bury St. Edmunds

IP33 3RL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST SUFFOLK COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification
Functional skills will be studied if equivalent qualifications are not held

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative

Other requirements

Experience of data entry, experience of using computer applications, experience of working in a customer focused role, and experience of working in an administrative role are all desirable attributes if the ideal candidate.

About this company

West Suffolk College has evolved over more than 60 years from a small provider of evening classes for the people of Bury St Edmunds to an established, major player providing high quality Further and Higher education to the East Anglia region.

After this apprenticeship

Roles such as Executive Assistant and Admin Assistant may become available to the candidate upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: