Business Administrator Apprentice

Summary

An exciting opportunity has arisen to join a well-established glazing company based in Stockton. The ideal candidate will be an excellent communicator both verbally on the telephone and in any written correspondence. Previous administrative experience is not required as full training will be provided.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8:00am to 4:30pm.
40 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In this role you will be assisting the administration team with ensuring the business runs smoothly.

Duties & Responsibilities

Manage the day-to-day email inbox via Microsoft Outlook.
Answer and deal with telephone enquiries from customers.
Book in customer appointments for site inspections.
Managing a diary for appointments, meetings etc.
Update internal records of new, active, and complete jobs.
Assist Operations with bookings and other general duties.
Create and send estimates/quotations to customers.
Photocopying.
Scanning.
Taking notes.
Creating purchase orders.
Any other appropriate duties required by Management.

Where you’ll work

WELLINGTON STREET

STOCKTON ON TEES

TS18 1QN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration at Stockton Riverside College.
Functional skills Maths & English, if required.

More training information

This will be all on the job with the employer, you will be given 20% of your working week to complete all apprenticeship work.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Initiative
Microsoft Office skills
Confident
Able to manage workload
Can work under pressure
Focused
Enthusiastic
Willing to learn

About this company

Swainstons Ltd (previously Swainstons Windows & Conservatories) originally started as a glazing shop in Stockton High Street for timber windows back in 1964. Today Swainstons now offer a wide range of products and services across the North-East and Yorkshire. Since 2004, Swainstons have been based in our 20,000 square foot factory where we continue to fabricate our own doors and windows in-house. Our glass shop alone allows us to cut, fabricate and supply units to our trade and public customers. With our products being manufactured in-house by our own craftsman you can guarantee a quality product – eliminating any risks from third party involvement which also reduces the turnarounds.

https://swainstons.co.uk (opens in new tab)

After this apprenticeship

The apprenticeship is for 18 months with a full-time permanent contract-based position available at the end.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

Anna.reeves@the-etc.ac.uk

07436 795883

The reference code for this apprenticeship is VAC1000272529.

Apply now

Closes in 25 days (Friday 11 October at 11:59pm)

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