Apprentice Office Administrator

Summary

An exciting opportunity to join our dynamic team, you will play a crucial role in supporting our team with a variety of administrative tasks, ensuring the smooth running of our office. This role is perfect for someone looking to start their career, offering you the chance to gain valuable experience in a supportive environment.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm.
37 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Apprentice Office Administrator will play a vital role in supporting the day-to-day administrative operations of the NYBEP office. This role is designed to provide a solid foundation for someone looking to start their career in administration, offering a diverse range of tasks and responsibilities that will help develop essential office skills. The position involves working closely with the Finance and HR Adviser, ensuring that the office runs smoothly and efficiently.

Key Responsibilities:

Answering phone calls and managing email correspondence
Scheduling appointments, managing calendars and arranging travel when necessary
Handling document management, data entry, and financial administration
Supporting the maintenance of IT software and databases
Assisting with general office duties to ensure a well-organised, efficient workspace

This role will be based in our office at the Science Park in York, with free parking available. You’ll be the first point of contact for all enquiries, making strong communication skills essential.

Where you’ll work

I T CENTRE

INNOVATION WAY

HESLINGTON

YORK

YO10 5NP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YORK COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

You will attend York College on a day release basis and the remainder of your training will take place in the workplace.

Requirements

Essential qualifications

GCSE in:

3 other subjects (grade 4)
English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Resilience
Problem solving
Creativity

Other requirements

An enhanced DBS check is required by the employer. After you apply for this role, look out for an email from York College, to which you must respond.

About this company

NYBEP is a not-for-profit organisation, nurturing the talent of young people to support them towards their successful future. Our role is to bring together schools, colleges, higher education, and employers in partnership and collaboration to develop the workforce of the future and inspire young people to succeed. We develop, nurture and grow the talent of all young people through our quality assured learning programmes, the support we provide to the delivery of work-related learning, enterprise and employability, and the effective engagement of employers in education. Our core values: • ‘Can do’ approach – making things happen. • Partnership – achieving by bringing people together. • Positivity – believe in everyone and include everyone. • Respecting all and nurturing their talents. • Transparency and openness. • Creativity and innovation. • Responsiveness and flexibility. • Developing individuals and their communities. • High aspirations, high expectations. • Empowering those around us to achieve. We are a team of 25, established in 1992.

http://www.nybep.org.uk (opens in new tab)

Company benefits

Free parking at the workplace.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There may be opportunities to progress to an ongoing Office Administrator role.

Ask a question

The contact for this apprenticeship is: