Apprentice Purchasing and Customer Service Administrator Level 2

JOHN VEITCH LIMITED

WEST YORKSHIRE, HX7 5HZ

Closes tomorrow (Sunday 22 September at 11:59pm)

Posted on 21 August 2024

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Summary

A Level 2 Apprentice Purchasing and Customer Service Administrator is required. We are a well-established import and distribution company looking to expand our purchasing team. You will be assisting the purchasing department in the organisation of the supply chain process, for all materials, goods and services required by the company to meet customer requirements.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

Wage rate: £6.40 or above - starting rate is negotiable and subject to experience; there may be an increase on-going subject to satisfactory performance in your employment and college work.

Training course
Customer service practitioner (level 2)
Hours
8.30am - 5.00pm, Monday to Thursday, and 8.30 - 4.00pm on Friday. Good transport links by bus and train.

37 hours a week

Possible start date

Sunday 29 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

  • To assist in the purchasing of all materials, goods and services to ensure in line with the relevant documentation and to meet customer order requirements
  • To assist in placing and managing purchase Orders according to the purchase requisition or customer contract
    To liaise with the marketing department & the supplier to ensure label artwork is supplied on time
  • To assist in determining Customer requirements before shipping of the product
  • To assist in ensuring product deadlines and timescales are met, approvals are sought before shipment is released and co-ordinate with suppliers / partners ensuring that the stock meets the quality required
  • To assist in arranging for samples to be produced
  • To assist in the organisation, follow-up and monitoring of the logistics of all Purchase Orders until goods are delivered as per order requirements
  • To assist in the production of all relevant documentation i.e. invoices, certificates, etc. ensuring full traceability of the products and adhering to set standards
  • To update systems, ensuring all processes are documented and all necessary documentation provided to accompany the stock
  • To support relations with current suppliers to the highest levels and liaise with suppliers to resolve any outstanding queries and issues 

Shipping-

 To assist in the coordination of shipping functions related to orders
 

Sales Support-

  • To assist in providing information / Quotations in a timely manner
  • To assist in providing support to all sales functions
  • To ensure that any time delays are communicated at the earliest opportunity
     

General Administrative support to the Supply Chain Team Leader:

  • To organise, plan and prioritise work - developing specific goals and plans to prioritise and meet deadlines
  • To support customer services for product re-calls, product traceability and disaster planning
  • To assist with administrative tasks
  • To support the preparation of presentations, reporting and analysis
     

Skills and qualities: 

  • Take pride in their work and have a can-do attitude
  • Be organised, assertive and have a good eye for detail
  • Be able to manage multiple workloads and work to timely demands
  • Have strong prioritising skills
  • Be able to think on their feet and have an innovative approach to their work
  • Must be a team player, and work as an active team member to complete team goals, but also be able to work on own initiative
  • Be a good problem solver and be able to think outside the box to find the best solutions
  • Ability to work quickly under pressure to hit deadlines
  • Have the desire to learn and progress within the industry
  • Have good verbal and written communication skills to liaise effectively with suppliers and colleagues
  • Self-motivated and driven with a positive and hardworking attitude
  • Attention to detail
  • Excellent communication skills - maintain a professional manner when communicating to both internal and external customers
  • Excellent time management and organisational skills
  • Encourages high standards in others and share learnings – working as a team to achieve team/business goals.

Where you’ll work

ORCHARD BUSINESS PARK

MYTHOLMROYD

HALIFAX

WEST YORKSHIRE

HX7 5HZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service Practitioner qualification

    Overview of Level 2 Customer Service Practitioner apprenticeship Standard:

    • The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

    The standard covers the following:

    Knowledge

    • Knowing your customers
    • Understanding the organisation
    • Meeting regulations and legislation
    • Systems and resources
    • Your role and responsibility
    • Customer experience
    • Product and service knowledge

    Skills

    • Interpersonal skills
    • Communication
    • Influencing skills
    • Personal organisation
    • Dealing with customer conflict and challenge

    Behaviours/Attitude

    • Developing self
    • Being open to feedback
    • Team working
    • Equality – treating all customers as individuals
    • Presentation – dress code, professional language
    • “Right first time”

    You will complete an End Point Assessment this will involve the following:

    • Showcase/Portfolio
    • Interview
    • Practical Observation
    • Professional Discussion.

    More training information

    • You will attend college on day release (1 day per week) at our Waterfront site in Huddersfield.
    • As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
    • Attend and be punctual for all inductions, lessons and work-based training/support sessions.
    • Complete all required assignments
    • Build up your portfolio of evidence, on-going
    • Access support from your tutor, assessor and manager, when required.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade 4/C or above or equivilent)

    Desirable qualifications

    BTEC or equivalent in:

    • ICT - Knowledge of Outlook, Excel and Word (grade Pass, Merit or Distinction)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Logical
    • Team working
    • Initiative
    • Excellent time keeping

    Other requirements

    To be successful in this role, you should have a strong attention to detail, excellent organizational skills, and a willingness to learn. You should also be able to communicate effectively with colleagues and customers alike, and be comfortable working in a fast-paced and dynamic environment. Check time it will take to travel as the company is in a rural location. Following your initial application you should respond to an email you receive and make contact with Nichola Barnes - 01484 437054 or 07788 390025

    About this company

    JVL is an importer and distributor of homeware products. We specialise in importing and distributing doormats, basketware, laundry and other homeware products. We work with national retailers, online platforms, wholesale and independent retailers.

    http://www.jvl.co.uk (opens in new tab)

    After this apprenticeship

    • There is a strong possibility that you will gain a position (subject to availability), following successful employment as well as achievement of the full apprenticeship programme.
    • There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

    Ask a question

    The contact for this apprenticeship is:

    KIRKLEES COLLEGE

    Nichola Barnes

    apprenticeships@kirkleescollege.ac.uk

    01484 437054

    The reference code for this apprenticeship is VAC1000272422.

    Apply now

    Closes tomorrow (Sunday 22 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.