Medical Receptionist Apprentice

Summary

Lime Grove medical practice are looking for an enthusiastic and self-motivated person to join their busy reception team. This is an exciting opportunity for someone to start their career in general practice, the health environment and customer service, whilst providing our patients with a positive experience.

Annual wage: £12,870 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Usual working hours will be 9 am - 5 pm Monday - Friday. Occasional rota will be requires between 8 am - 4 pm and 10.30 am - 6.30 pm.
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Booking patients appointments
Allocation of triage appointments
Giving routine test results
Taking home visit requests
Passing emergency calls to the duty Dr
General enquiries
Resolving issues
Appointment and clinic changes
To complete all administration duties in an accurate and timely manner
To provide outstanding customer care
To develop a knowledge of all practice procedures
To work in accordance with all written protocols

Where you’ll work

LIME GROVE MEDICAL CENTRE

LIME GROVE WALK

MATLOCK

DE4 3FD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship.

Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English, will need to achieve level 1 functional skills in these and work towards level 2 functional skills.

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Non judgemental
Patience

About this company

Lime Grove are a friendly, semi-rural practice with an ethos to provide high quality care by providing an extensive range of services for our patients, both in-house and within the local community.

After this apprenticeship

Possible internal progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Ellie Griffin

ellie.griffin@atem.co.uk

The reference code for this apprenticeship is VAC1000272354.

Apply now

Closes in 16 days (Monday 7 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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