IT Apprentice
DURHAM SCHOOL
Durham, DH1 4SZ
Closes in 17 days (Friday 18 October at 11:59pm)
Posted on 25 September 2024
Contents
Summary
Durham School are now looking to recruit their next IT Support apprentice. This is an exciting opportunity for someone looking to pursue a career within the IT sector. You will cover all aspects of IT Support within the School Helpdesk environment.
- Annual wage
- £12,480 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 8.30am - 5pm 37.5 hours per week
37 hours a week
- Possible start date
-
Monday 28 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
· Provide technical support and guidance to staff (and pupils and parents where appropriate) in the use of software, problem solving and generally support them in using school IT systems correctly (both in and out of the classroom situation).
· Maintain and “fault find” in relation to computers and other IT / Audio Visual equipment around the school and organise with the Network Manager (where necessary) if repairs / updates are required.
· Apart from the senior school site, carry out regular visits to the prep school (2 site locations) to carry out support and maintenance.
· When required, assist in the setup of new equipment.
· In agreement with the Network Manager, make minor repairs / software updates (when necessary).
· Maintain, report issues and monitor the school photocopying and print solution. Keep a spreadsheet up to date with copier supplies.
· Maintain stocks of other items where required.
· Adhere to any agreed schedules of work.
· Carry out Inventory checks on a regular basis.
· Monitor and action the school “Ticket” system for allocated jobs and carry them out in an acceptable timeframe.
· Answer IT Support telephone calls and log on the helpdesk system.
· Maintain a shared calendar for the booking of IT equipment for exams, events etc.
· Report to the Network Manager for daily work (in addition to work already allocated via the IT helpdesk system).
· Set up and maintain new computers in accordance with standard network pc build.
· Support, troubleshoot and Maintain A.V.A equipment.
· Setup and prepare A.V.A equipment for meetings, presentations and seminars.
· Overall provide high quality IT support to the school environment.
· Provide support to the school community where required.
· Attend day release and complete all related work required.
· Provide support to the Network Manager and Head of Digital Strategy when required.
· Maintain GDPR and Safeguarding compliance within your remit.
Where you’ll work
The Bursars Office Durham School
Durham
DH1 4SZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ITEC NORTH EAST LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Information Communications Technician apprenticeship standard:
Technical Certificate
Day release class
Maths and English functional skills, if required.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- IT (grade 5)
- Maths (grade 5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Patience
Other requirements
The below skills are essential: ICT Skills. • Knowledge of use of relevant Computer Software packages (e.g. Microsoft Office). • Knowledge of Microsoft Operating Systems (e.g. Microsoft Windows). • Use of the Internet. • Ability to work as part of a team. • Ability to communicate effectively, both orally and in writing. • Ability to work with limited supervision. • Ability to plan and organise work. • Commitment to quality. • Commitment to IT service provision.
About this company
Based in the heart of the historic and inspiring city of Durham, Durham Cathedral Schools Foundation brings together six centuries of experience in nurturing our pupils. Chorister School (ages 3 to 11) and Durham School (ages 11 to 18) make up the Foundation. Our mission is to provide pupils with a complete education; one which instils in them an aspiration for achievement, a respect for others and a confidence for life.
After this apprenticeship
Possibility of a permanent position upon the completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
ITEC NORTH EAST LIMITED
Laura McMaster
l.mcmaster@itecne.co.uk
01325320052
The reference code for this apprenticeship is VAC1000272345.
Apply now
Closes in 17 days (Friday 18 October at 11:59pm)
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