Apprentice Customer Service Representative
Xpress Fuels
Ipswitch, IP1 1UR
Closes in 6 days (Friday 20 September)
Posted on 20 August 2024
Contents
Summary
The Apprentice Customer Service Representative will support and offer the highest level of service to our stakeholders. You will undertake and complete a Customer Service Level 2 apprenticeship with Woodspeen Training, whilst receiving mentoring and support from your line manager and wider team.
- Annual wage
- £11,648 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
The hours for the position are 35 hours Monday to Friday 9am to 5pm.
35 hours a week
- Possible start date
-
Saturday 21 September
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Customer service admin; processing new sales orders, collections
- Assist the invoice team
- Receive inbound sales leads and convert into sales
- Make outbound calls to produce new business sales leads
- Upsell additional products and services to existing customers
- Assist with office housekeeping and admin projects
- Offer excellent customer service to our retailers via email and telephone
- Engage with consumers who are looking for product information
Where you’ll work
Franciscan house
51 Princes Street
Ipswitch
IP1 1UR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
More training information
- Understand the underpinning business processes that support you in providing excellent service to our customers
- How to navigate the businesses internal systems and external portals to process customer requests
- Know your internal and external customers and how their behaviour may require different approaches from you
- Understand how to analyse, use and present a range of information to provide customer insight
- Find solutions that meet your organisations needs as well as the customer requirements
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction
Requirements
Essential qualifications
GCSE in:
- English and Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Please check travel times before applying
About this company
Our mission is centered around simplicity. Providing products and services your business needs, no matter where you are, no matter the size, age or industry. 'Anytime, Anywhere' Providing UK nationwide coverage on all the fuel card networks and a next day delivery service for bulk fuel, we offer a truly reliable service for all your fuel requirements.
After this apprenticeship
Upon the successful completion of this apprenticeship, why not continue to study on one of these courses:
Customer Service Specialist (level 3)
Ask a question
The contact for this apprenticeship is:
WOODSPEEN TRAINING LIMITED
April Morten
April.morten@woodspeentraining.co.uk
07483178087
The reference code for this apprenticeship is VAC1000272311.
Apply now
Closes in 6 days (Friday 20 September)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.