Customer Service Apprentice

Summary

A september start to work within a modern office environment amongst a small friendly team for a fast-paced and growing business based in Bury. We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is forward thinking and customer focused.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9.00am - 5.00pm
35 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To assist with general office duties
Interaction with customers
Understanding the core values of the organisation
Update in house systems with client queries
Updating CRM system
Collating mail daily and updating the database
Explain the options and discuss the benefits of the products and services
Deal with complex complaints and issues and be able to resolve
KPI’s in place and understand how performance is measured
Scanning and posting
Any other admin duties requested when required

Where you’ll work

EUROPA HOUSE

BARCROFT STREET

BURY

LANCASHIRE

BL9 5BT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

This qualification requires College attendance once per month.

L2 Customer service practitioner Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
Non judgemental

Other requirements

The successful candidate will work alongside the Administration Department Team and assist in the daily running of the department with full training provided. This is an excellent opportunity with an immediate start date.

About this company

GB Vehicle Leasing are one of fastest growing leasing brokers in the UK. We pride ourselves on excellent customer service to both Consumers and Business users. With an existing client database and commitment to grow through online marketing and exciting new tech, the aim is to be the leading supplier of lease vehicles in the UK within 5 years.

https://www.gbvehicleleasing.co.uk (opens in new tab)

Company benefits

We have free car parking on site, access to onsite gym, café, free tea and coffee and a dress down approach.

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: