L3 Digital Support Technician Apprentice

UX GLOBAL LIMITED

LEEDS, LS18 5NY

Closes tomorrow (Friday 20 September at 11:59pm)

Posted on 16 August 2024

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Summary

This role has come about due to the increase demand for digital displays and bespoke technologies. We hope the individual will want to get fully immersed in the software and hardware used and also bring new ideas and possible tech to the table.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Shift patterns will be 9am-5pm with a flexible approach.

37 hours a week

Possible start date

Monday 30 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • This role is perfect for an individual interested in both software and hardware relating to digital signage technology
  •  Gain awareness of how various CMS (Content Management Systems) work and be able to assist customers with any issues they may come across
  • Learn how various hardware technologies work, including LED displays, tv screen systems and audio systems
  • The role will sit between the technology team and senior account manager. The senior account manager looks after 2 major high-street names who are customers and use UXG services for various technologies
  • A regular review of all customer displays ensuring they are online and if not ensure that any issues have been dealt with

Where you’ll work

UNIT 3/A

WOODSIDE TRADING ESTATE

HORSFORTH

LEEDS

LS18 5NY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    • The successful candidate would receive a Level 3 apprenticeship in IT Technical Solutions
    • The candidates base will be Leeds City College Printworks Campus
    • Delivery of lessons are on-site and remote via Google Classrooms which would be 3 hours taught session per week with additional support sessions if required
    • One to one session each month with an assessor every 10-12 weeks review with apprentice, Line Manager and Assessor

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Customer care skills
    • Problem solving skills
    • Analytical skills
    • Team working
    • Initiative
    • Technology
    • Proficient in Microsoft Office

    Other requirements

    Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date.

    About this company

    Today, we use cutting-edge technology to enable retailers, developers, architects, specifiers, ad agencies, and others to create memorable and engaging customer and employee experiences for brands big and small. We have ISO9001 certification, demonstrating to our customers our commitment as a trusted supplier to quality products and service and making best practice the standard. From world-class theatres, large retailers, modern gyms, and airy car showrooms, to fashion shoe shops, co-working office spaces, and new-build developments, we’ve delivered projects across the retail, hospitality & leisure, construction & housebuilding, and corporate sectors. Our expert team of certified industry experts design, manufacture (including bespoke joinery of surrounds and frames), install, and maintain everything from digital wayfinding signage, large format LED displays, and media walls, to interactive retail kiosks, electronic shelf labels, and video conferencing facilities, with built-in AV and content management systems. We are truly passionate about the power and benefits of digital media display solutions from a commercial, environmental, and social perspective, and are always looking for new and innovative ways to bring our clients’ ideas to life in a way that can rapidly evolve with them.

    https://www.uxglobal.co.uk/ (opens in new tab)

    Company benefits

    ● 4 day working week ● Located close to bus routes ● 28 days annual leave including bank holidays (pro rata) – two weeks to be used at Christmas when we are closed. ● Casual uniform ● Tea & coffee provided

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    •  Progression to a permanent position at the end of a successful apprenticeship is possible if the candidate is impressive

    Ask a question

    The contact for this apprenticeship is:

    LUMINATE EDUCATION GROUP

    Leeds City College Apprenticeships Team

    apprenticeships@leedscitycollege.ac.uk

    0113 284 6464

    The reference code for this apprenticeship is VAC1000271047.

    Apply now

    Closes tomorrow (Friday 20 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.