Trade Counter Sales Apprentice

Summary

Trade Counter Assistants are hands-on and work closely with the Existing Team and in day-to-day depot operations. A part of your day will be serving both new and existing customers from a thriving trade counter, whilst delivering excellent service and driving sales where possible. A computer system will also be used to locate stock & process orders.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am - 5pm.
37 hours a week
Possible start date: Monday 30 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Complete local deliveries in the company van
Manufacture hose assemblies to customer specification
Promote additional products and services to customers
Have control of associated paperwork;
Carry out general duties in the warehouse
Assist with stock control
Serving customers (existing & new)
Locating stock
Process customer orders
Providing accurate pricing

Where you’ll work

Station Approach

Adisham

Canterbury

CT3 3JE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EKC GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship standard

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience

Other requirements

You must hold a valid UK driving licence, as you will be completing local deliveries in the company van.

About this company

Hydraquip are the UK’s largest independent onsite hose replacement company, offering a 24/7 365-day service nationwide. They have been established for over 30 years and have ambitious plans for further growth in the coming years. The hydraulic trade counters carry a comprehensive stock of fluid power products from stock to offer an instant over the counter response, with access to 70,000+ products available for next day delivery. Each hydraulic trade counter has been built with dedicated production facilities to allow the manufacture of a one off, or high volumes of hydraulic hose assemblies with optional testing, labelling, bagging, or including them into multi components kits.

https://hydraquip.co.uk/ (opens in new tab)

After this apprenticeship

The position could lead to a permanent role at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

EKC GROUP

Blue Vinall

blue.vinall@eastkent.ac.uk

01227 811315

The reference code for this apprenticeship is VAC1000270584.

Apply now

Closes in 8 days (Friday 27 September at 11:59pm)

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