Business Admin Apprentice

Summary

Cleveland Land Services are a leading nationwide sports, leisure & landscape contractor, and a trusted name in the plant hire & sales sector. For close to 50 years they have earned a reputation for industry-leading innovation, first-class customer service and excellence. They are looking for a Business Admin Apprentice to join their growing team.

Annual wage: £15,808 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 8.30am - 5pm or 8am - 4.30pm.
38 hours a week
Possible start date: Monday 30 September
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role will include full training and will work toward covering the following duties:

Deal with all hire desk processes including; queries, order processing and scheduling
Working closely as a team to maximise potential sales opportunities whilst ensuring that all hire contract administration is accurate and completed to set timescales
Develop close customer working relationships with both new clients and existing customers thus helping to ensure that we remain in a position to receive new enquiries and repeat orders.
Identifying new sales opportunities
Promoting the full portfolio of products and services the company offers
Contribute to the growth of the business by being involved in the development of new strategies and ideas
Provide the customer with the appropriate levels of support
Ensure haulage is sourced and booked to deliver/collect equipment effectively and safely to meet the needs of the customer
Using IT including Microsoft software such as Excel, Word, Publisher and PowerPoint
Organising meetings including multi-progress meetings, safety committees and others
Taking minutes at meetings
Project-based work
Delegating work to other members of the office
Coaching colleagues
Logistical work
Finance work
Making and receiving phone calls
Writing and responding to emails
Dealing with any customer concerns/complaints
Other duties

Where you’ll work

Park Farm Dunsdale

Guisborough

TS14 6RQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This apprenticeship will include a day release once a week at Middlesbrough College

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Initiative

About this company

Cleveland Land Services are a leading nationwide sports, leisure & landscape contractor, and a trusted name in the plant hire & sales sector. For close to 50 years we have earned a reputation for industry-leading innovation, first-class customer service and excellence.

https://www.cleveland-land-services.co.uk/ (opens in new tab)

After this apprenticeship

A permanent position may be available upon successful completion of the apprenticeship programme.

Ask a question

The contact for this apprenticeship is: