Apprentice - Administration Assistant – Find an apprenticeship

Summary

We are looking for an apprentice Admin Assistant to be part of the administration team, where you will be supporting and learning all aspects within the HR department

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm, 30-minute lunch break.
37 hours a week
Possible start date: Thursday 10 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering telephone and email queries
Processing new starters, including requesting references, ID documents and processing DBS applications
Producing contracts
Filing, scanning and archiving and any other basic administration duties
Supporting and delivering excellent customer service
Input service user care plans on Roster
Update Roster including journal notes, review dates and other tasks as required
Conduct quality assurance surveys for both employees and service users
Feedback to service users, employees and management on findings from quality assurance surveys
Work along the Compliance department to improve the quality of the service CRT Care Services offers

Where you’ll work

UNIT 8

BERESFORD WAY

CHESTERFIELD

S41 9FG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESTERFIELD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Administrative skills
Team working

Other requirements

Need to have 3 GCSEs at grade 4 (C) or above to include Maths and English or equivalent qualifications (TBC)

About this company

We offer Home Care Services Across Chesterfield, Rotherham & Lincoln. Home Care & Support Services. Our dedicated Home Care Assistants will support with all tasks needed to be carried out.

https://www.crtcare.co.uk/ (opens in new tab)

After this apprenticeship

Permanent role upon completion of apprenticeship, Business admin, Recruitment and HR officer

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Hannah Donald

donaldh@chesterfield.ac.uk

07970031397

The reference code for this apprenticeship is VAC1000269210.

Apply now

Closes in 14 days (Saturday 5 October at 11:59pm)

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Apprentice - Administration Assistant

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