Medical Administration Receptionist Apprentice

Summary

To be responsible for undertaking various reception duties and providing general support to the multidisciplinary team. Duties can include, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information assisting patients as required and acting as the central point of contact.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9.00am - 5.00pm. Shifts can vary.
37 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transfer calls or deal with the caller's request appropriately
Manage patients in the waiting room, ensuring they are correctly booked in, managing wait times and the health of patients flagging any concerns to the relevant line manager or duty doctor
Signpost patients to the correct service both internal and external
Initiating contact with and responding to, requests from patients, team members and external agencies
Read code data on the Practice EMIS system and ensure complete accuracy of all data input
Dealing with incoming post and deliveries
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required and changes of patient identifiable data in line with Practice protocols
Input data into the patient’s healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area, reception and waiting room areas at all times
Monitor and maintain the reception area and notice boards
Support all clinical and Practice / Primary Care Network staff with general tasks as requested

Where you’ll work

WEBB HOUSE

KING STREET

DAWLEY

TELFORD

TF4 2AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TELFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Two days a month at Telford College
Regular assessor visits
Mentor in the work place
Level 3 business administrator standard

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Non judgemental
Patience

Other requirements

Consider working in a fast-paced environment, dealing with challenging phone calls and prioritising work loads.

About this company

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

After this apprenticeship

A full-time job may be available if the candidate shows willing and commitment to the role.

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Charlotte

charlotte.bostock@telfordcollege.ac.uk

01952642329

The reference code for this apprenticeship is VAC1000266903.

Apply now

Closes in 9 days (Thursday 10 October at 11:59pm)

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