Potential branch manager plumbers merchant apprenticeship - shop based – Find an apprenticeship

Summary

We are looking for an apprentice to become the next Branch Manager of one of our branches, we are looking to bring someone on who is enthusiastic and wants to learn the merchanting industry from the ground up. Position is shop based and will learn about both the plumbing and retail industry.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Trade supplier (level 2)
Hours: Monday to Friday: 8am to 5pm with 1 hour lunch break per day Alternate Saturdays: 8am to 12 midday ( working hours during the week will be reduced by 4 hours when it is the employee's Saturday to work)
40 hours a week
Possible start date: Friday 1 November
Duration: 3 Years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Serving customers and being responsible for large and small orders from start to finish.
Keeping track of goods in and out and stock management.
Communicating confidently to internal and external customers about the company and how it operates.
Apprenticeship webinar training with LEAP apprentices programme.

Where you’ll work

52 station road, north harrow, ha2 7se

122 cowley road, uxbridge, ub8 2ly

HA2 7SE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRAVIS PERKINS PLC

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates

Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified

specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.

specialist trade customer profile of the business: delivering customer service that exceeds customer expectations

specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner

trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge

trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services

trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.

trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.

trade counter and telesales services: applying basic merchandising techniques used within the business.

trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.

trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation

trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.

trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.

key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.

key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.

key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles

technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs

technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.

legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.

legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time

legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.

personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team

personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.

personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.

personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.

personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

The apprenticeship will be a Trade Supplier Level 2 Apprenticeship
The training will take place at a mixture of both our Harrow branch and Uxbridge branch, with the main site being the Harrow branch
Level 2 Apprenticeship, equivalent to 5 GCSE Passes
The training will be spread over 1-2 hours per week with LEAP. The rest of your time will be spent in branch in a hands on role learning every aspect of construction merchant management.
This programme will equip apprentices with the skills they need to be an expert within their job role. They will be applying their learning in the branch to drive customer engagement, business performance and share product knowledge with their colleagues.
Successful completion of this programme could support future development. There are opportunities to apply for other apprenticeships, for example, the Level 3 Team Leader programme.
Webinars to share knowledge and develop skills. The webinars are supported by subject specialists and a great opportunity for networking with other BMF members.
A dedicated Apprentice coach will support the apprentice and their line manager during the programme, They will be in regular contact to monitor success and review an individualised learning plan.
Personal development planning is key to the programme and will ensure the learner has clear goals to meet their development needs and future career aspirations.
Technology will be used during the apprenticeship for research, completing e-learning, capturing evidence of learning and attending webinars.
Subject experts within the workplace will be key to building knowledge, skills and behaviours. They play a vital role in providing feedback while on the programme.
Functional skills maths if required

Requirements

Essential qualifications

GCSE or equivalent in:

english (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

the vacancy will involve lifting/moving of boilers, radiators, baths and other heavy items.

About this company

we are an independent plumbers merchant. we've been established for 4 years. we have 2 branches, in harrow and uxbridge. we sell everything plumbing related. we trade with small, medium and large contractors.

After this apprenticeship

The candidate is expected to take on either an assistant manager or branch manager role.
Alternatively, we are a growing business looking to expand. This could mean that the right candidate could use the skills they've learnt on the apprenticeship to become either company wide sales manager or an area manager responsible for multiple branches. Each progression would come with salary increases.

Ask a question

The contact for this apprenticeship is:

LOCAL PLUMBING & HEATING SUPPLIES LTD

ANDREW GRIERSON

localplumbsupplies@gmail.com

02088631010

The reference code for this apprenticeship is VAC1000265851.

Apply now

Closes on Thursday 31 October

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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Potential branch manager plumbers merchant apprenticeship - shop based

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