Customer Service Apprentice

DR PRAKASH KUMARASWAMY

NOTTINGHAM, NG15 7JP

Closes in 18 days (Monday 7 October at 11:59pm)

Posted on 15 July 2024

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Contents

Summary

The applicant will need to be able to work accurately and at pace in a multi-tasking environment, whilst maintaining excellent customer service skills showing empathy to the patients and dealing with all queries in a timely manner. Flexibility is also key within a small team.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. 08.00 start if morning shift, 18:30 finish if afternoon shift. Usually, 6 hour shifts.

30 hours a week

Possible start date

Monday 14 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide a courteous and efficient reception service to patients,
carers andvisitors within the Practice ensuring:

  • Patients access the primary care services they require in a timely fashion.
  • Visitors sign in and out and the member of staff they are seeing are advised of their arrival.
  • The tidiness of the waiting room and the safety of its inhabitants.
  • Queries are answered or passed to an appropriate member of staff in a timely fashion.
  • Accurately updating patient records using System-One.
  • Taking action as requested by doctors and the nursing team.
  • Phoning patients to arrange/rearrange appointments and/or confirm test results.

Where you’ll work

112 WATNALL ROAD

HUCKNALL

NOTTINGHAM

NG15 7JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner qualification
    • Level 2 apprenticeship
    • Apprentices who have not achieved the equivalent of level 2
      qualifications in maths and English, will need to achieve level 1
      functional skills in these and work towards level 2 functional skills.
    • Apprentices will be allocated a Trainer Assessor and training will be
      planned and delivered in conjunction with the employer to meet
      the individual needs of the apprentice.
    • The apprentice will spend 20% of their working hours in off the job
      activities and training.
    • On the job and off the job training will be delivered in the
      workplace.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Customer care skills
    • Administrative skills
    • Team working

    About this company

    An exciting opportunity to join The Om Surgery as an Apprentice Receptionist has become available. The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!

    https://www.omsurgery.co.uk/ (opens in new tab)

    After this apprenticeship

    • Potential full-time role on completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    ACCESS TRAINING (EAST MIDLANDS) LTD

    Chloe Burton

    chloe.burton@atem.co.uk

    The reference code for this apprenticeship is VAC1000264903.

    Apply now

    Closes in 18 days (Monday 7 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.