Administration/Customer Service Apprentice

Summary

Mason Baggott & Garton has an excellent opportunity for a Level 3 Administrative/Customer Service Apprentice to assist in the smooth running of the department by providing a range of support services within the general office function. Duties include: administering new matter data input into the Case Management System, and assisting with telephone calls- especially from third parties.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday – Friday; 9am -5pm Breaks to be confirmed
35 hours a week
Possible start date: Wednesday 9 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Act in a professional manner with clients, referrers, insurers, colleagues, and all others with whom you come in to contact during the course of your work. Develop strong relationships with them and maintain professional standards at all times.

· To administer new matter data input into the Case Management System

· To assist with telephone calls- especially from third parties

· Prepare documents for Fee Earners and Assistant as and when required

· Photocopying and maintaining filing both electronically and hard copy adhering to confidentiality

· Preparing mail and enclosures for dispatch including franking and taking to the post office if required

· Undertake and specific training when required both internal and external and take responsibility for own self development

· To provide assistance to other members of the support team as required

· Complete apprenticeship programme within guidelines for example submitting work on time, attending class-based sessions and making appointments with the training provider.

Where you’ll work

13-19 WELLS STREET

SCUNTHORPE

DN15 6HN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

· Working towards Business Administration Level 3 Apprenticeship Standard

· Functional Skills English and maths if required.

Requirements

Essential qualifications

GCSE or equivalent in:

GCSE English and Maths (grade C / 4 +)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Number skills

About this company

Mason Baggott and Garton are a local, friendly, family practice. Covering North Lincolnshire.

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

The reference code for this apprenticeship is VAC1000264356.

Apply now

Closes in 19 days (Friday 27 September at 11:59pm)

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