Reception/Admin Apprenticeship

G.A. HINKS & CO. LIMITED

East Yorkshire, HU2 8JU

Closes in 21 days (Friday 20 December at 11:59pm)

Posted on 1 July 2024

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Summary

A well -established insurance broker based in the Hull City Centre are looking to recruit an Apprentice to provide reception and administrative support to the office, duties such as answering the telephone, dealing with customers, plus more.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9am - 5pm; 35 hours.

35 hours a week

Possible start date

Monday 6 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answering the telephone
  • Taking accurate messages
  • Dealing with customers
  • Liaising with various insurance companies
  • Working in the personal lines department you will gain a good knowledge and understanding of car, household and travel insurance
  • Handling company e-mails
  • Understanding the policies and procedures relating to the insurance industry (training given)
  • Greeting customers/reception duties
  • Administration support to all teams
  • Scanning documents

Where you’ll work

16 Wright Street

Hull

East Yorkshire

HU2 8JU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Working towards achieving your Customer Service Practitioner Level 2
  • Functional Skills maths and English (if required)
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level
  • Delivery of training to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English and Maths (grade GCSE - grades 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this company

Hinks Insurance is an independent insurance broker and established family-run business, we provide tailored insurance solutions that give you complete peace of mind.

After this apprenticeship

  • This opportunity could lead to a permanent full time post for the right candidate
  • Progression onto either Business Admin Level 3 or Customer Service Specialist Level 3

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC1000261545.

Apply now

Closes in 21 days (Friday 20 December at 11:59pm)

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