Customer Service / Administrative Officer Apprenticeship

MYTOILETSPARES LIMITED

Hull, HU7 0AE

Closes in 17 days (Friday 11 October at 11:59pm)

Posted on 1 July 2024

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Contents

Summary

My Toilet Spares have a vacancy for a Customer Service Representative to manage customer queries. You will also be asked to process orders, Pick Orders and escalate complaints across a number of communication channels. You will need to be able to remain calm when customers are frustrated and have experience working with computers.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9am – 5pm with an hour for lunch

35 hours a week

Possible start date

Monday 21 October

Duration

1 Year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide professional customer support.

Where you’ll work

Unit 3 Global Business Park

4 Hamburg Road

Hull

HU7 0AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service Practitioner apprenticeship standard:

    • Level 2 Functional Skills in maths and English (if required)
    • End-Point Assessment (EPA)
    • One to one Tutor Assessor support in the workplace
    • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4/C + desirable)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Customer care skills
    • Administrative skills

    About this company

    Bathroom supply store in Hull

    After this apprenticeship

    Excellent future prospects for the right candidate

    Ask a question

    The contact for this apprenticeship is:

    MCARTHUR DEAN TRAINING LIMITED

    Julie Curtis

    Julie@mcarthurdean.co.uk

    01482 307357

    The reference code for this apprenticeship is VAC1000261543.

    Apply now

    Closes in 17 days (Friday 11 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.