Customer Service Apprentice (35982)

Summary

A fantastic opportunity is available at Rye Motors. The customer service apprentice will be a first point of contact for customers, providing them with updates as required and ensuring a positive experience at all times.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 8.30am - 5.30pm, Monday to Friday
40 hours a week
Possible start date: Monday 28 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A normal day would include:

• Taking in coming and making outgoing calls
• Updating the system with accurate notes
• Pre-call and reminder phone calls
• Meeting and greeting customers on the day
• Ensuring customer contact details are captured
• Agreeing and organising collection times
• Customer updates through out the day
• Customer collection and explanation or works performed
• Follow up activity to ensure an excellent customer experience
• Being a team player and displaying a positive attitude towards team work, team members and callers

How you will be supported;
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
From an employer perspective you will be assigned a mentor who will train and coach you through the Service Advisor role, Starting with the basics of customer booking and appointments, learning the dealer computer systems, progressing to job shadowing with customers face to face, ultimately towards the end of the apprenticeship having your own customers to manage through the entire journey.

What will happen next;
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete.
• What the next steps will be

How you could get there;
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Where you’ll work

Trafford Park Road

Trafford Park

Manchester

M17 1HG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 customer service practitioner qualification. Delivery method and location of training to be confirmed.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Calm
Professional
Focused
Positive attitude
Keen to learn

About this company

Rye Motors is the UK's largest independent commercial vehicle management and fleet maintenance provider catering for all sizes of vehicle owners - from personal vehicles, commercial vehicles and large fleet operators, including wide-ranging blue-chip companies. Rye Motors is also a service and parts provider for several major RHG & trailer manufacturers, allowing us to carry out warranty repairs, routine maintenance and offer repair and maintenance (R&M) contracts, backed up by our 24-hour roadside assistance and recovery for large fleets of commercial vehicles.

After this apprenticeship

Possible progression within the company and progression onto the next level apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC1000261442.

Apply now

Closes in 29 days (Friday 18 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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