Customer Service Apprentice
B & J Supplies
MANCHESTER, M3 1DZ
Closes in 17 days (Friday 6 December)
Posted on 17 June 2024
Contents
Summary
Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy online store. We’re looking for a positive, energetic apprentice to work in our busy Customer Service & IT Team for online sales. You will be fully supported in your job role with a member of staff. Duties include live Interaction with internal and external customers.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday – Thursday 9.00am – 5.30pm
Friday 9.00am – 5.00pm
37 hours a week
- Possible start date
-
Monday 16 December
- Duration
-
1 year 4 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Live Interaction with internal and external customers
- Diverse customer base with complex needs
- Discuss customers needs
- Explain about the products and services available
- Handling of complex queries/complaints
- Printing off orders daily
- Understanding the core values of the business
- Telephone enquiries/answering emails
- Analyse data and recommend improvements
- Using Linnworks
- Listing products
- General admin duties
Where you’ll work
MARY STREET
STRANGEWAYS
MANCHESTER
M3 1DZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Standard L2.
This is a work-based qualification with college attendance one day a month.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
You would need to be hard working, have a friendly nature, be confident, and be able to learn how to deal with customers via e-mail, in person and over the phone in a professional manner. You’ll be given training and ongoing help but you’ll need to be able to hold your own. • A can-do attitude - Positivity and enthusiasm • Previous experience in customer service • Able to follow clear systems and instruction with attention to detail • Have good English & Maths skills able to read and write and calculate sums • Working knowledge of office equipment, like printers and Scanners. • Good time management skills and the ability to prioritise work with the ability to multi-task • To have some experience on Photoshop and MS Office • Advantages to have experience of Linnworks • Positive approach • Flexible • Willing to learn new skills as needed • Able to work in a busy environment
About this company
We are a long-standing wholesaler, family run business selling Toiletries, Chemist Sundries, Household goods and Health & Beauty Products based just outside Manchester City Centre.
After this apprenticeship
On completion of the apprenticeship you may be considered for a role within the company.
Ask a question
The contact for this apprenticeship is:
BURY COLLEGE
The reference code for this apprenticeship is VAC1000258514.
Apply now
Closes in 17 days (Friday 6 December)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.