Customer Service Apprentice

Summary

Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy online store. We’re looking for a positive, energetic apprentice to work in our busy Customer Service & IT Team for online sales. You will be fully supported in your job role with a member of staff. Duties include live Interaction with internal and external customers.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday – Thursday 9.00am – 5.30pm Friday 9.00am – 5.00pm
37 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Live Interaction with internal and external customers
Diverse customer base with complex needs
Discuss customers needs
Explain about the products and services available
Handling of complex queries/complaints
Printing off orders daily
Understanding the core values of the business
Telephone enquiries/answering emails
Analyse data and recommend improvements
Using Linnworks
Listing products
General admin duties

Where you’ll work

MARY STREET

STRANGEWAYS

MANCHESTER

M3 1DZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Standard L2.

This is a work-based qualification with college attendance one day a month.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

You would need to be hard working, have a friendly nature, be confident, and be able to learn how to deal with customers via e-mail, in person and over the phone in a professional manner. You’ll be given training and ongoing help but you’ll need to be able to hold your own. • A can-do attitude - Positivity and enthusiasm • Previous experience in customer service • Able to follow clear systems and instruction with attention to detail • Have good English & Maths skills able to read and write and calculate sums • Working knowledge of office equipment, like printers and Scanners. • Good time management skills and the ability to prioritise work with the ability to multi-task • To have some experience on Photoshop and MS Office • Advantages to have experience of Linnworks • Positive approach • Flexible • Willing to learn new skills as needed • Able to work in a busy environment

About this company

We are a long-standing wholesaler, family run business selling Toiletries, Chemist Sundries, Household goods and Health & Beauty Products based just outside Manchester City Centre.

https://www.bjsupplies.com/ (opens in new tab)

After this apprenticeship

On completion of the apprenticeship you may be considered for a role within the company.

Ask a question

The contact for this apprenticeship is: