Lifeguard / Leisure Assistant Apprenticeship

Summary

Do you love helping others hit their goals? Do you have a love of fitness and active lifestyles and want to share that with others? We are currently looking to hire multiple staff with the below contracted hours per week available.

Annual wage: £22,672 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Sunday. Exact shifts to be confirmed.
40 hours a week
Possible start date: Thursday 19 December
Duration: 1 year 3 months
Positions available: 3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We have an exciting new opportunity as an Apprentice Lifeguard at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. Your role within the centre will be to contribute to our customer's development, offering them expert advice whilst helping them draw up a plan on how to effectively complete their goals, you will be the face of our club and play an important role in terms of engaging our clients.

KEY OBJECTIVES

1. To support and contribute to the company's mission statement - 'To create active places and healthy people'

2. To ensure the comfort and safety of all users of the Centre.

K.O.1

- To maintain vigilant supervision of pool users and ensure their safety at all times.

- To administer first aid, effect pool rescues and apply resuscitation as necessary.

- To comply with the Centre's Health and Safety procedures at all times.

- To deal with customers in a friendly and professional manner.

- To report any matter of concern to the Duty Manager immediately.

- To carry out cleaning duties as necessary.

- To wear the prescribed staff uniform at all times.

- To carry out patrols of the Centre.

- To prepare activity areas involving the setting up/dismantling of equipment.

- To ensure that all Centre equipment is stored safely and securely when not in use.

- To report any maintenance issues using the appropriate procedures.

- To assist the Duty Manager with any tasks involved in the operation of the Centre.

- To maintain any suggested training requirements.

We currently have the below weekly hours available:

40 hours per week times

19.5 hours per week

16 hours per week

17.5 hours per week

As an apprentice with Xcel Leisure Centre, you will be studying towards a 12-18 months qualification that will be the Customer Service Practitioner Level 2 Apprenticeship.

Where you’ll work

Waterside Drive

KT12 2JG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English. Training delivery to be confirmed.

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Holiday pay and sick pay Free health & fitness membership for you, a friend or family member and up to 4 juniors Discounts of up to 50% on activ

About this company

We're passionate about helping you stay physically active and emotionally engaged in fitness, sport and wellbeing. Our mission is to put our heart and soul into 'creating active places and healthy people' - it's about creating a place for everyone.

After this apprenticeship

The successful candidate is able to progress onto a number of roles, including: assistant fitness manager, fitness Manager, studio instructor, duty manager, operation manager.

Ask a question

The contact for this apprenticeship is: