School Office Administrator Apprentice

Summary

We are looking to recruit an enthusiastic Receptionist/Administration Apprentice to support our busy front office. You will have day to day contact with school staff and pupils. You will be dealing with queries from parents, Governors, KCC Departments and other agencies. Responsibilities include all aspects of school administration and support.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 9.00am - 4.00pm, Mon - Fri. Term time only position.
30 hours a week
Possible start date: Wednesday 2 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will include all aspects of delivery and administration for a large primary school. You will be required to support the executive management team as well as deal with the individual needs of class teachers.

Undertake a diverse range of secretarial duties to ensure well presented and accurate correspondence, reports and other documentation.
Provide a first point of contact for pupils and parents at reception and via telephone. Deal with any problems that arise in the first instance or refer them on to ensure that problems are dealt with effectively.
Maintain and update all pupil database files and staff files for absence, documents, correspondence and Department for Education and Employment forms, including forms for other agencies, to assist the Headteacher and teaching staff.
Collate and monitor applications for admissions, including new intake of pupils; provide prospective parents with information on the school; enter new intake onto the Pupil Database, ensuring that the necessary procedures are complied with.
Complete relevant forms for pupils leaving the school; update the Pupil Database; and send pupils files and record cards to the relevant secondary schools to ensure that procedures are complied with.
Collate numbers of pupils requiring meals, process paperwork for free school meals and put in orders to ensure that all pupils requiring school meals receive them. Update ‘dinner money’ spreadsheet to ensure correct financial procedures are followed.
Undertake the recording and banking of all monies in connection with swimming, school uniform, school journeys, dinner moneys and outings in order to comply with financial regulations and audit procedures.
Deal with any emergency issues in the absence of office colleagues to ensure the efficient running of the school office is maintained.
Organising the running of school clubs and school trips
Liaising with teachers, parents, and other professionals including social workers
Updating school website and social media

Where you’ll work

Castle Hill Community Primary School

Sidney Street

Folkestone

CT19 6HG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KENT COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Potential for permanent employment for the right candidate.
Opportunity to progress to higher level apprenticeships
On the job training with the employer whilst working towards the Apprenticeship Standard - Level 2 Customer Service Practioner qualification.
Functional Skills, if required.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)

Desirable qualifications

GCSE or equivalent in:

English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Number skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid.

About this company

The Primary School is part of the Schools Academies Trust. The school occupies a very pleasant site near an Ancient Church in the village. We are a “good” school, and we aspire to be outstanding. We have a supportive and friendly team of school leaders, teaching staff, support staff and governors. We believe in nurturing and developing our staff, supporting them to achieve their goals and career progression, through peer support, coaching and CPD.

https://castlehill.kent.sch.uk/ (opens in new tab)

After this apprenticeship

Potential for permanent employment for the right candidate.
You could progress from admin assistant to supervisor or office manager.
You could also move into other departments, like IT, payroll, or accounting.
Diploma of Higher Education / Foundation Degree (Level 4/5).
Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.
Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.

Ask a question

The contact for this apprenticeship is:

KENT COUNTY COUNCIL

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

0800 731 4297

The reference code for this apprenticeship is VAC1000254234.

Apply now

Closes in 12 days (Tuesday 1 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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