Account Manager Apprentice

Summary

Working for the UK’s leading luxury watch magazine you will sell advertising to international luxury brands with the opportunity to earn commission and dramatically increase you basic salary.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 9am - 5pm (1 hour for lunch)
35 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice account manager for Opulent Media, you will be working on the established luxury lifestyle publication “Oracle Time”, dealing with luxury brands advertising solutions for brands in industries including luxury watches, fashion, travel, tech and more.

The successful candidate will benefit from full training and support to ensure that they progress up the ranks. Our business is made up of people who have done just this, including our directors.

We are currently recruiting for people to join us right away.

Your duties will include:

Outgoing introductory calls, engaging and pitching marketers for luxury brands
Outgoing emails, engaging and pitching marketers for brands
You will compile and develop new lead databases
You will reach out to new and existing clients and agencies through social media, face-to-face meetings and phone calls
You will devise creative advertising solutions for a wide range of brands, from Rolex and Lamborghini to Kuoni and smaller businesses
You will build your own client portfolio, cross-selling to clients across all of our print and online platforms
The opportunity to entertain and network with clients on a regular basis, both in London and internationally

Where you’ll work

UNIT 2 FORGE BARN

WOODHAM ROAD

BATTLESBRIDGE

WICKFORD

SS11 7QL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

You will achieve the Level 2 Customer Service Practitioner Apprenticeship standard.

There are workshops that you need to attend via Zoom.

You will have a mentor who will support you on a one to one basis.

In-house training will be given to support specifics of the role.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 3/D)
Maths (grade 3/D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Patience

Other requirements

Please ensure you are able to get to the location.

About this company

Opulent Media is a media and publishing company focusing on the luxury sector. Oracle Time is our flagship publication which is a men’s luxury watch and lifestyle publication and website which has been running for over 8 years. We also create content for luxury brands ranging from contract publishing to video content, to social media management.

After this apprenticeship

Upon completion of the apprenticeship, there will be further opportunities to develop further and progress within the business.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea@thelightbulb.net

07764 969337

The reference code for this apprenticeship is VAC1000249392.

Apply now

Closes in 14 days (Monday 30 September at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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