Administration & Account Manager Apprentice

Summary

• Having responsibility to manage your own pool of clients • Process client orders and manage stock levels, looking for trends, issues • Learning domestic and international logistics • Ensure that all emails, calls and orders are dealt with • Produce monthly billing for your clients

Annual wage

£14,976 to £26,769.60 a year

Minimum wage rates (opens in new tab)

Discretionary bonus

Training course

Business administrator (level 3)

Hours

Monday to Friday, 0900 to 1730

45 hours a week

Possible start date

Sunday 1 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Having responsibility to manage your own pool of clients, ensuring orders are processed on our WMS (Warehouse Management System) in line with the clients requirements, ensuring that customer service is key at all times

· Check clients ASN (Advanced shipping notices) and GRN (Goods received notices) are processed within the timeframes set out

· Managing the clients stock levels, looking for trends, issues and resolving them before any issues can arise

· Ensuring that the best services are chosen for client deliveries to ensure the best cost efficiency for the client and RGS

· Learning international logistics complexities to ensure deadlines are met

· Ensure that all emails, calls and orders are dealt with promptly and if any issues arise ensuring they are flagged or dealt with

· Work alongside your team to ensure there is cover in place should there be any unplanned leave and working as a team is essential at all times

· Ensure that any deadlines that are set by RGS or clients are met, and if there are any issues raising them in advance to ensure minimal disruption

· Produce monthly billing for your clients, ensuring maximum margins are obtained whilst still ensuring an excellent service to the client

· Attend client meetings, online or in person (usually on site at RGS)

Where you’ll work

54/62 RAYMOUTH ROAD

LONDON

SE16 2DB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 NVQ in Business Administration
All training is on site
Training will be one day per week

Requirements

Desirable qualifications

GCSE or equivalent in:

English and Maths (grade 1)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Patience

About this company

Robert Guy Services Ltd is a 3PL business, trading in Bermondsey. We fulfil promotional campaigns for marketing agencies and distribute retail products for ecommerce businesses. For 75 years we have provided household-name brands with storage, packing, logistics and myriad bespoke services. Often clients’ tight deadlines and creative promotional briefs require flexibility of service; so we think on our feet, move fast and adapt to suit on a daily basis.

http://robertguy.co.uk (opens in new tab)

After this apprenticeship

Career Progression to potential Account Manager

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