Business Administration Support Apprenticeship

Summary

This apprenticeship will be ideal for someone who wishes to work in a busy collaborative environment supporting young people to achieve and progress. This apprenticeship is an entry point to a career in administration, education, advice and guidance, welfare and other support agencies for young people.

Annual wage: £12,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday between 9am to 5pm.
35 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key responsibilities:

Arrange and record learner recruitment, interview, and induction processes, providing and maintaining all relevant paperwork, printouts, programme eligibility requirements and documentation
Assist the Learning Progression Advisor (LPA) and Centre Manager (CM) with Arbor upload and maintenance
Initiate and maintain internal learner documentation required for DBS applications, and provide weekly status reports to CM and LPA
Maintain bursary application file and make available Bursary payments spreadsheet for finance and centre purposes weekly
Monitor learner attendance, manage attendance call-ups and recordings, and inform all relevant support agencies or schools of attendance reports
Maintain H&S signing in book
Update centre health and safety file
Compile all learner files, and monitor appropriate signatures and all documentation
Collate, check, and process admin documentation for all programmes
Filing (various)
Provide CM/LPA with individual arbor attendance reports and completed induction questionnaire at a six-week assessment meeting
Answer phone and help with enquiries
Arbor and ILR data input
Inform learners of all upcoming exams and shutdown periods
Archive files of learners who have left the programme
Yearly archiving for storage is to be completed in mid-August
Maintain records of employers/placements
Maintain external contact records
Maintain learner contact details
Monitor and update all progression information and provide monthly reports to CM and LPA
Maintain learner certificate file
Complete regular stationery stock checks and arrange for appropriate supplies
Maintain and distribute learner snacks and drinks
Attend meetings and type meeting minutes
Maintain and process free school meals spreadsheet
Check classrooms at the end of the day
Monitor fire exits
Update mobile phone with learner details
Arrange for the photocopier to be maintained and all paper and toner available
Maintain laptop and charger tracking of usage and maintenance set up and put away
Maintain your diary and calendar
Attend First Rung promotional events as requested
Assist CM/LPA on results day
To work in Colindale and Ponder End Centres as and when required
Attend training as directed by the Centre Manager or Assessor
Complete all tasks set by the Assessor or Trainer concerning L3 qualification
Treat details of employers, learners and centre users as confidential information and to share such information only with those who need it, maintain confidentiality at all times, and ensure compliance with GDPR
Lead on Learner Voice Forum and report to Head of Centres and Inclusion
Assist with the Jack Petchey Award when required
Become familiar with, and put into practice, First Rung’s Health and Safety Policy and procedures
Become familiar with, and put into practice, First Rung’s Equal Opportunity Policy and procedures
Play an active role in all of First Rung’s marketing and promotional image including PR materials and attend marketing events
All First Rung employees are responsible for safeguarding and promoting the welfare of the young people and vulnerable adults they are responsible for and/or come into contact with, following First Rung’s own safeguarding policy and practices
Undertake other duties within First Rung at large as may be reasonably requested

Where you’ll work

333 Edgware Road

London

NW9 6TD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIRST RUNG LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration standard.
Functional skills maths and English, if required.
Training and training location to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Administrative skills
Analytical skills
Team working

About this company

First Rung is a North London based training provider offering training and apprenticeships. We have two centres in Colindale and Ponders End. We have been supporting young people for over 38 years, helping them make that first step into a good job with training and prospects. The team is passionate about delivering the very best training and personal support in a dynamic, fun and friendly environment.

http://www.firstrung.org.uk (opens in new tab)

After this apprenticeship

The successful candidate can also go onto further training or into employment.

Ask a question

The contact for this apprenticeship is:

FIRST RUNG LIMITED

Sabreena Valydon

svalydon@firstrung.org.uk

07495 464797

The reference code for this apprenticeship is VAC1000220706.

Apply now

Closes in 17 days (Thursday 3 October at 11:59pm)

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